Key Responsibilities: Aftermarket Sales Growth:
- Develop and implement sales strategies to increase aftermarket parts sales.
- Identify and pursue new business opportunities to expand the customer base.
- Meet or exceed sales targets and objectives on a regular basis.
Customer Relationship Management:
- Build and maintain strong, long-lasting customer relationships.
- Provide exceptional customer service and support to ensure customer satisfaction.
- Address customer aftermarket inquiries, issues, and complaints promptly and effectively.
Customer Problem Solving:
- Identify and understand customer issues and needs related to aftermarket parts.
- tailored solutions and recommendations to address customer problems.
- Collaborate with technical support and engineering teams to resolve complex issues.
- Follow up with customers to ensure problems are resolved and satisfaction is achieved.
Product Knowledge:
- Maintain a thorough understanding of Callidus aftermarket parts, including features, benefits, and applications.
- Educate customers on the value and benefits of using Callidus aftermarket parts.
- Stay updated on new product developments and industry trends.
Collaboration:
- Work closely with the internal sales team, technical support, and other departments to ensure seamless customer service.
- Collaborate with marketing to develop promotional materials and campaigns.
- Participate in sales meetings, training sessions, and conferences as required.
Reporting and Documentation:
- Maintain accurate records of sales activities, customer interactions, and transactions.
- Prepare regular sales reports and presentations for management.
- Provide feedback and insights to improve sales strategies and processes.
WE VALUE - Significant experience in a Sales/Account Management related field
- Excellent communication skills
- Ability to influence at varying levels across the organization
- Ability to handle multiple priorities and navigate in a highly matrixed environment
Additional Information - JOB ID: HRD235507
- Category: Sales
- Location: 4755 Railroad Way Bldg 279 Bay 11,San Diego,California,92136,United States
- Exempt