Ebay Production Support Engineer- Payments 

India, Karnataka, Bengaluru 

537199615

As a in the team, you will play a critical role in ensuring the stability, reliability, and efficiency of our . You’ll be at the intersection of technology and operations—collaborating cross-functionally and leveraging tools like AI/ML and to optimize and modernize support systems at scale.

• Partner with cross-functional teams to own and evolve the production roadmap for Payments, Billing, Collections, Finance domains.

• Lead and support daily production workflows, including incident response, resolution coordination, and automated and proactive monitoring .

• Serve as the functional and operational SME in areas like payments, billing, compliance, collections, and financial postings.

• Develop and maintain comprehensive SOPs, dashboards, process documentation , and issue logs.

• Execute and enhance existing production control processes and ensure adherence to SOX IT controls .

• Participate in regular audits, system health checks , and ensure alignment with internal compliance policies.

• Drive product enhancements to strengthen production stability and controls.

• Provide first-level troubleshooting and lead resolution efforts for production issues across internal systems and external payment vendors/processors.

• Support month-end close activities , product rollouts , and smoke testing of critical releases.

• 1–2 years of hands-on experience with AI/ML applications in production support , including:

  • Automated log analysis and anomaly detection using Grafana , Kibana , or Splunk .

  • Implementation of intelligent alerting systems and auto-remediation workflows.

  • Use of ML models or services to improve observability and incident response.

• 1–2 years of experience with Apache Airflow , specifically:

  • Designing and managing DAGs for complex workflow orchestration.

  • Integrating Airflow with monitoring, alerting, and scheduling pipelines.

• Strong background in UNIX/Linux environments .

• Hands-on experience with:

  • NoSQL , Oracle PL/SQL .

  • Python scripting , with a focus on automation, data extraction, and system and DB interactions.

  • Shell scripting for log parsing, job execution, and process monitoring.

  • MongoDB querying using Python (e.g., pymongo) or shell-based tools for real-time data inspection and diagnostics.

• Proficient in workflow scheduling tools such as Airflow .

• Familiarity with Data Warehousing , Hadoop , or Big Data platforms for creating analytical reports and for troubleshooting.

• Functional Experience of any large scale Payments and Billing Systems .

• Strong analytical and problem-solving skills with a focus on production resiliency.

• Ability to author and maintain technical documentation, SOPs, and specs .

• Excellent written and verbal communication skills.

• Detail-oriented with strong planning and organizational abilities .

• Collaborative and proactive team player with a continuous improvement mindset.

• Normally, you will work a standard 40-hour week . This role requires weekend & off-hour support of production activities based on an on-call rotation.

• Flexibility to handle incident /issue escalations, late deployments , and urgent production support scenarios .

• BS + 8 years or MS + 5 years of relevant experience.

• Prior experience in a production support role within fintech, eCommerce, or payment systems is preferred.

• Competitive compensation, health benefits, paid parental leave , sabbatical , and retirement plans.

• Access to internal learning platforms, mentoring, and career development opportunities.

• eBay promotes work-life balance , employee wellness , and hybrid work flexibility .