Amazon Support Engineer 

Turkey 

536729984

Key job responsibilities
Key Job ResponsibilitiesSupport local users by installing, supporting and fixing issues on the IT infrastructure, end-user devices and applications
Manage tickets, providing both first and second-line support
Provide proactive maintenance to maximise the availability of all IT equipment
Implement projects and deliver innovations together with other IT Service colleaguesA day in the lifeA Day in the Life

Basic QualificationsRelevant experience of using hardware and software including Microsoft Office or Windows in an IT role
Relevant experience working within an IT support environment or in IT asset management and purchasing
Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership
A valid driving licence
Advanced proficiency in local language, verbally and in writing

Preferred Qualifications
Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.A degree in Computer Science or another technical field
Experience in networking infrastructure
Experience in improving existing processes and procedures
Experience in developing clear and concise documentation