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Nokia IP Technical Support Engineer Turkey 991662721
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What you will learn and contribute to
As part of our team, you will:
- Investigate, isolate and drive problems reported by customer to a closure
- Maintain interfaces with customer's technical personnel ensuring smooth information flow about reported problems and their resolution status
- Maintain and improve interfaces with technical personnel from other multi-regional groups and organizations involved with Technical Support
- Be responsible for tracking of customer tickets and requesting investigation results for escalated tickets from other departments (TEC, R&D, 3rd party)
- Be accountable for ensuring prompt and regular feedback to customers in relation to on-going issues.
- Reproduce customer problems in lab environment
- Lab testing of SW updates and upgrades
- Provide 7/24 technical support and remote technical support for Multi-Technology and Multi-Vendor networks, using industrialized processes and tools for all Nokia customers (300+)
- Support for complex networks ensuring customer Service Level Agreements (SLAs) are achieved
Our Team also offers:
- Being part of a great team
- Opportunity to learn technologies and develop yourself
- Flexible work schedule
- Opportunity to work closely with customer
- Opportunity to develop hands-on skills in a LAB environment with baremetal and virtual Nokia IP equipments
Nokia has received the following recognitions for its commitment to inclusion & equality:
- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
- LGBT+ equality & best place to work by HRC Foundation
Join us and be part of a company where you will feel included and empowered to succeed.
Your skills and experience
You have:
- A bachelor degree in Telecommunications, Computer, Electric/Electronics Engineering or equivalent
- Good verbal and written command of English and Turkish
- Telecommunication technology knowledge in IP/MPLS area and relevant ITU standards
- Nokia NRS1, Cisco CCNA Certification or equivalent accreditation in IP networking through education or experience
- Detail-oriented, particularly with respect to managing customer satisfaction
- Customer orientation and communications skills, problem solver
- Prone to team work
It would be nice if you also had:
- Knowledge and experience on advanced network topics (L2/L3 VPN Services, BNG, QoS, etc.)
- Theoretical knowledge and practical experience (testing, troubleshooting) of IP/MPLS routers
- Hands-on experience on following Nokia equipment: Nokia 7750 Service Router (SR) family, Nokia 7450 Ethernet Service Switch (ESS) family, Nokia 7950 Extensible Routing System (XRS) family, Nokia 7210 Service Access Switch (SAS) family, Nokia 7705 Service Aggregation Router (SAR) family, Nokia 7250 Interconnect Router (IXR) family
- Good understanding of incident management process
- Ability to learn effectively and quickly, result oriented mindset, flexibility and openness
Nokia has received the following recognitions for its commitment to inclusion & equality:
- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
Join us and be part of a company where you will feel included and empowered to succeed.
Job Info
- Job CategoryCustomer Services
- Posting Date11/08/2024, 08:43 AM
- LocationsBarbaros Mahallesi Mor Sumbul Sokak No:7/3, Istanbul, 34746, TR(Hybrid)
- Degree LevelBachelor's Degree
- Job ScheduleFull time
- Role TypeIndividual contributor
- Job Identification
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