Red hat Product Owner ServiceNow CMDB 

United States, North Carolina, Raleigh 

536673461

Red Hat is seeking a highly skilled and motivated ServiceNow Configuration Management Database (CMDB) Product Owner to join the ServiceNow Center of Excellence (CoE) team. As the ServiceNow Product Owner, you will play a crucial role in leading the development and overall management of the CMDB within ServiceNow. The Product Owner will collaborate with the Platform Product Manager and global, cross-functional teams to ensure the successful delivery of solutions that align with business goals and compliance requirements.

What you will do:

Product Vision & Roadmap

• Collaborate with the Platform Product Manager and business stakeholders to communicate and execute on a product vision and strategy for the ServiceNow CMDB, aligned with platform, regulatory, and compliance requirements.

• Maintain strong relationships with the Platform Product Manager and key stakeholders to ensure alignment and engagement.

• Develop and maintain a detailed product roadmap based on the overall vision, outlining key milestones, feature releases, and short- and long-term goals.

• Coordinate dependencies by partnering with other product owners and product managers at Red Hat.

• Stay current on ServiceNow capabilities as new features and functionality are offered. Including, but not limited to:

• CMDB

• Discovery

• Service Mapping

• Workspaces

• Integration capabilities

• Data architecture & retention

Backlog & Product Management:

• Own and prioritize the product backlog, defining acceptance criteria and organizing demands (epics, features, user stories, defects, incidents, requests and vulnerabilities) based on business value, regulatory priorities, and feedback.

• Collaborate with the Platform Product Manager, stakeholders, and IT teams to gather and refine requirements while ensuring alignment with organizational goals.

• Work closely with cross-functional teams to drive development and maintain alignment with the product vision.

• Ensure the development team has a well-groomed backlog with support from ServiceNow CoE Business Systems Analysts.

• Manage escalations and lead issue investigations to ensure timely resolutions.

Configuration Manager

• Develop, implement and maintain processes for CMDB data governance, ensuring data accuracy, completeness and compliance.

• Promote CMDB utilization and value across key processes and with key stakeholders.

• Manage the onboarding/change/offboarding of configuration items and services.

• Manage the integration health for the CMDB with other sources of truth.

• Evangelize ServiceNow's Common Service Data Model (CSDM)framework to optimize the benefits of leveraging CSDM within the CMDB.

Red Hat Compliance:

• Stay current with Red Hat compliance, audit requirements, and Platform compliance requirements to ensure solutions are compliant.

• Monitor and manage data quality metrics, ensuring compliance with organizational standards and industry regulations.

Testing and Validation:

• Coordinate with stakeholders to ensure the solution is thoroughly tested and validated.

• Accountable for accepting/rejecting solutions via demo.

User Training and Support:

• In coordination with the Platform Product Manager ensure the development of user training materials and support documentation, ensuring that staff can effectively use the solution.

• Perform other duties as assigned

Performance Reporting & Metrics

• Define and track key performance indicators (KPIs) for the CMDB to measure its value and effectiveness.

• Present regular updates on CMDB health, usage, and improvements to leadership and stakeholders.

What you will bring:

• 5 years+ experience as a Product Owner or similar role with expertise in ServiceNow CMDB.

• Bachelor’s degree in Information Technology/Computer Science or combination of work experience and certifications within ServiceNow.

• Extensive hands-on experience managing and maturing a CMDB within a ServiceNow platform, including in-depth knowledge of ITOM Discovery, Service Mapping and core ITSM processes.

• Experience with Agile Methodologies, including scrum.

• Strong understanding of ITIL/ITSM processes, including Configuration Management.

• Practical use of the CSDM framework within ServiceNow

• Excellent communication, interpersonal, and problem-solving skills.

• Ability and flexibility to work independently and collaboratively in a globally dispersed team environment.

• Strong analytical and critical thinking skills.

Nice to have:

• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) - CMDB certification.

• ITIL v4 Foundation Certification or higher.

• Experience managing large-scale CMDBs in a complex enterprise environment.

• Knowledge of ServiceNow Discovery, Service Mapping, and other ITOM modules

• Experience within the Scaled Agile Framework (SAFe)

The salary range for this position is $106,910.00 - $176,470.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave