Microsoft Senior Cloud Solution Architect – Modern Work 

Taiwan, Taoyuan City 

536593492

Modern Work

In this role, you will synthesize and translate customer needs quickly to iterate and accelerate of our modern work solutions within assigned accounts. You will work closely with customers to help achieve their goals through effective use of our solutions. This includes architecture design, planning, advocacy, change management, and foster adoption of the modern work platform. You will act as a trusted advisor to our enterprise customers, leveraging their Microsoft modern work workload(s), including but not limited to the following:

Required Qualifications

• Bachelors Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  • OR equivalent experience
• 4+ years of technical enterprise experience in any of the following: M365 Copilot, Teams Phone, Power Platform, Sharepoint Online, LLMs/Agentic AI

• 4+ years of enterprise technical account experience including any combination of the following: adoption of the modernwork platform, integrating communication tools, enhancing collaboration, streamlining workflows, advancing modern workplaces, architecture design, change management, trusted advisor, stakeholder management or related

Preferred Qualifications

• Bachelors Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  • OR Masters Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
  • OR equivalent experience
• 4+ years experience working in a customer-facing role (e.g., internal and/or external).
• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
• Presentation skills with a high degree of comfort with both large and small audiences
• Desire and ability to grow technical skills and aptitude as solutions evolve.
• Experience as a Trusted Advisor and ability to influence key executives and stakeholders within a customer.
• 3+ years of experience in developing , customizing, tuning, and troubleshooting in ANY of the following Power Platform technologies: Power Automate, Power Apps, Power Virtual Agent with Dynamics 365 and Dataverse or related
• Proven ability to map the customer’s business process and needs to product capability and solution areas, including ability to quickly pivot to how Microsoft Teams voice technologies can accelerate and enable transformation.
• Deep experience with, and ability to explain key benefits, trade-offs, and architectures relating to network routing, telecommunication platforms; voice applications & integration and networks is a plus.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

• Customer Centric: Customer Satisfaction: Drive positive Customer Satisfaction, and become a trusted advisor to customers and partners, by leveraging M365 Enterprise Services expertise to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge to drive the best outcomes.
• Customer/Partner Insights: Provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement.
• Accelerate Value Realization: Actively engage with business and technical decision makers to drive intent, enablement and usage of Copilot for M365, securing long-term customer renewal. Galvanize technical and sales experts around additional identified opportunities to develop customer specific roadmaps that drive further growth & business value realization.
• Business Impact: Usage (Cloud & Support) Growth: Develop opportunities to drive Customer Success business results by working with business and technical decision makers to ensure they understand Microsoft's M365 value proposition and get value from their investment in Microsoft technology.
• Resolution of Customer Blockers: Identify resolutions to issues blocking go-live of customer success projects by leveraging deep knowledge of M365 services & technical subject matter expertise. Lead technical conversations with customers to drive value from their MS investments. Deliver all work according to MS best practices & policies and using repeatable IP.
• Technical Leadership: Learn It All: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals
• Accelerate Customer Outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-sure and learn from others to help accelerate your customers transformation journey.

• • Embody our