Uber Senior Quality Team Lead - Costa Rica 

United States, West Virginia 

536169431

What You’ll Do

• Lead engagement activities to build a strong team culture and alignment.
• Conduct team huddles to cascade updates and ensure operational clarity.
• Oversee day-to-day administrative tasks, ensuring operational continuity.
• Manage performance of Team Leads, providing coaching and development feedback.
• Conduct regular 1:1s with Team Leads to track progress and support growth.
• Drive succession planning for Team Leads to ensure future leadership readiness.
• Lead internal business reviews, tracking progress against key objectives.
• Conduct CST performance assessments to ensure operational effectiveness.
• Manage non-supported platform activities, including queue creation/management and deep dives for process improvements.
• Participate in project kick-offs, aligning QA strategy to business needs.
• Attend and represent QA in global and regional business reviews (BRs/KNYs).
• Lead and participate in skip levels and focus groups to gather actionable insights from the broader QA org.
• Manage intake of new initiatives, ensuring prioritization and resourcing.
• Oversee upkeep of QA Operations SOPs, ensuring processes remain current and scalable.
• Identify and mitigate operational risks proactively.
• Represent QA in cross-functional projects, ensuring quality objectives are embedded into business initiatives.
• Ensure communication cascade and global alignment of Quality strategy and priorities.

What You’ll Need

• 1+ years of experience as a Service Quality Team Lead I or similar roles.
• Strong operational acumen and ability to balance tactical execution with strategic thinking.
• Excellent stakeholder management skills, with experience influencing at multiple levels.
• Strong communication skills in Spanish and English.
• Intermediate proficiency in Excel and/or Google Sheets – able to create and manage reports, use formulas for data analysis, and interpret trends to support decision-making.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience in service quality or operational excellence functions.
• BPO experience.
• LSS knowledge.

Why You’ll Love This Role

You’ll be stepping into a highly visible leadership role, influencing not just your direct team but the broader QA strategy across Uber. As part of a global Quality team, you’ll gain access to strategic discussions, cross-functional projects, and opportunities to shape the future of Quality operations at scale.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .