Uber Program Leader Quality Activation 

United States, West Virginia 

534850066

What You’ll Do

• Design and implement plans for newly developed Quality programs and leverage the activations team members to incubate them before handoff to operations for full scale deployment
• Lead the support for pilots and experimentations for the Global Quality team to test new and innovative approaches to completing Quality Audits
• Identify, scope and drive continuous improvement initiatives focused on improving Quality behavior demonstration across Mobility , Delivery and Global Programs
• Develop and manage review and approval cycles for improvements to program documentation that will allow operations to seamlessly scale changes
• Partner with Internal program managers focused on building Quality standards to include findings from the incubations process
• Support Cross functional strategic initiatives like transfer reduction, R&A compliance, etc. to improve customer experience and business performance
• Build and lead a high-performing team, providing guidance, mentorship, and professional development opportunities to enhance team capabilities and effectiveness.

• 7+ years of experience in quality management, program management, or operations excellence-focused roles within the transportation or technology industry.
• Proven ability to develop and execute strategic quality program strategies, driving business results and operational excellence.
• Strong knowledge of quality management principles, methodologies, and tools, with experience in implementing quality programs and driving continuous improvement.
• Excellent analytical and problem-solving skills, with the ability to analyze data, identify trends, and derive actionable insights to improve service quality and reliability
• Exceptional leadership and people management skills, with the ability to inspire, motivate, and develop teams to achieve organizational goals
• Outstanding verbal and written communication skills, with the ability to effectively communicate complex concepts and strategies to diverse stakeholders.
• Proven ability to collaborate effectively with cross-functional teams and stakeholders at all levels of the organization to drive alignment and achieve common goals.

For Chicago, IL-based roles: The base salary range for this role is USD$137,000 per year - USD$152,000 per year.

For New York, NY-based roles: The base salary range for this role is USD$152,000 per year - USD$169,000 per year.

For Phoenix, AZ-based roles: The base salary range for this role is USD$122,000 per year - USD$135,500 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$152,000 per year - USD$169,000 per year.