About The RoleWhat You’ll Do
- Design and implement plans for newly developed Quality programs and leverage the activations team members to incubate them before handoff to operations for full scale deployment
- Lead the support for pilots and experimentations for the Global Quality team to test new and innovative approaches to completing Quality Audits
- Identify, scope and drive continuous improvement initiatives focused on improving Quality behavior demonstration across Mobility , Delivery and Global Programs
- Develop and manage review and approval cycles for improvements to program documentation that will allow operations to seamlessly scale changes
- Partner with Internal program managers focused on building Quality standards to include findings from the incubations process
- Support Cross functional strategic initiatives like transfer reduction, R&A compliance, etc. to improve customer experience and business performance
- Build and lead a high-performing team, providing guidance, mentorship, and professional development opportunities to enhance team capabilities and effectiveness.
Basic qualifications- 7+ years of experience in quality management, program management, or operations excellence-focused roles within the transportation or technology industry.
- Proven ability to develop and execute strategic quality program strategies, driving business results and operational excellence.
- Strong knowledge of quality management principles, methodologies, and tools, with experience in implementing quality programs and driving continuous improvement.
- Excellent analytical and problem-solving skills, with the ability to analyze data, identify trends, and derive actionable insights to improve service quality and reliability
- Exceptional leadership and people management skills, with the ability to inspire, motivate, and develop teams to achieve organizational goals
- Outstanding verbal and written communication skills, with the ability to effectively communicate complex concepts and strategies to diverse stakeholders.
- Proven ability to collaborate effectively with cross-functional teams and stakeholders at all levels of the organization to drive alignment and achieve common goals.
For Chicago, IL-based roles: The base salary range for this role is USD$137,000 per year - USD$152,000 per year.
For New York, NY-based roles: The base salary range for this role is USD$152,000 per year - USD$169,000 per year.
For Phoenix, AZ-based roles: The base salary range for this role is USD$122,000 per year - USD$135,500 per year.
For San Francisco, CA-based roles: The base salary range for this role is USD$152,000 per year - USD$169,000 per year.