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The CSG
Responsibilities:
Exceed CSG Success Cloud growth and bookings, ensure organizational health and customer satisfaction goals as a regional leader
Utilize industry expertise and business acumen to understand a customer's motivation, business drivers, strategic goals and objectives, and desired business outcomes
Engage customers, especiallysenior level orC-level,using a consultative selling approach that positions Salesforce and yourself as a long-term trusted advisor relationship
Create a compelling vision and clearly communicate our transformative solutions with the goal of generating significant success and business value from a customer's investment in the Salesforce Platform
Develop and manage a territory plan and a personalized account plan for each customer, which aligns with their business goals. Forecast accurately and timely, build a pipeline and progress opportunities to deliver Success Cloud YOY revenue growth
Form a strong relationship with the License Sales organization and regional Alliances/Partner organizations that are instrumental to success
Be a recognized role model for collaboration, leadership and overall business results
Account Partner:
Use professional concepts in developing resolution to critical issues and broad design matters.
Work on issues that impact department success or address future initiatives.
Create formal networks with key decision makers and serves as external spokesperson for the organization.
Exercise wide latitude in determining objectives and approaches to critical assignments.
Act as a team lead on highly visible initiative and mentors others.
Preferred Qualifications & Skills:
10+ years of consultative sales experience with a proven record of consistently exceeding quota
Of which, 2-3+ years experience selling and/or delivering professional services for a strategic consulting firm or large scale system integrator
BA/BS or equivalent professional experience;
Demonstrated ability to develop and maintain C-level and Partner relationships where you are recognized as a trusted advisor
Experience growing accounts with large and complex pursuits ($M+)
Highly collaborative and excels in a complex, matrixed environment
Team player with strong interpersonal skills
Ability to thrive in a fast-paced, unpredictable environment
Leadership Qualities:
PASSION: Passionate about Customer Success
BEGINNERS MIND: Always learning, approaches each interaction with open mind, great listener and hands-on
THOUGHT LEADER: Strong point of view and executive presence. Confident, but not arrogant, great storyteller
URGENCY: Ability to move fast and drive business value and results
OHANA: Embodies Aloha culture: A team player that everyone enjoys working with and has a generous heart
TRUST: Trust the company’s core values
ADAPTABLE: Excels in high levels of uncertainty and change
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Posting Statement
does not accept unsolicited headhunter and agency resumes.
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