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Cisco Customer Success Specialist United Kingdom, England, London 53300256
31.03.2025
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Your Impact
- Act as an invaluable technical advisor and subject matter expert for Cisco Cloud Security customers and partners.
- Provide strategic guidance and advisory services to ensure successful onboarding and adoption for Cisco Cloud Security products including Cisco Secure Access, Cisco Umbrella, and Cisco Secure Connect.
- Collaborate closely with Technical Support, Engineering, Product Management, Customer Success, and Sales teams to understand customer and partner environments, requirements, and use cases, with strategic mindset to achieve technical excellence.
- You are able to explain technical concepts and give clients guidance and vision about the solution. You have a detailed understanding of the aligned technology/specialization areas, including features and use cases.
- You love customer interactions, understand customer needs and align architectural and vertical expertise to multi-functional teams.
- You will actively collaborate with customers and partners to drive product utilization, ensuring they realise the solution´s value tailored to their use cases.
- 5+ years in customer facing Support, Professional Services, Implementation or Client Services roles
- Experience with Security Products eg: Web proxy, DNS, firewall, IPSec, IPS, DLP and CASB
- Candidates must possess a CCNP certification or higher, or demonstrate equivalent proficiency. In the absence of certification, proven experience in implementing and managing advanced Cisco enterprise networks is required.
- Expert understanding of common network protocols including TCP/UDP, DNS, DHCP, HTTPS, SAML and VPN technology
- Experience with the Secure Service Edge (SSE) product space
- Knowledge with any/all: Directory services (Microsoft, Okta, PingFed), OS (Windows, Mac, Linux), VMWare ESX/ESXi, Cloud platform (Amazon, Google, Azure), Meraki
- Good communication skills
- BA/BS degree (or equivalent expertise) and/or CCNP or above, or equivalent proficiency
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