JPMorgan UX Writer- VP 

United Kingdom, England, London 

532398268

Job responsibilities:

• Collaborate with designers, researchers, product managers, and engineers to write meaningful and human product content
• Connect customer journey needs with business goals, design direction, and brand guidelines to create content effectively for end-to-end customer experiences
• Effectively manage multiple projects and deadlines.
• Create and help maintain writing guidelines that are in line our brand and voice.
• Develop messaging with an eye toward accessibility and localizing for different markets.
• Collaborate with stakeholders across the organization who come at experience design from different angles—like PR, brand, legal, risk, and more—to facilitate progress and influence direction
• Recommend product names and messaging for new products.
• Partner with our brand, marketing, localization, and customer service teams to create a cohesive experience.
• Partner with UX Researchers and Information Architects to observe and conduct user testing and research to inform our experiences.
• Champion the value of UX writing among other teams

Required qualifications, capabilities and skills

• Bachelor’s Degree in Communications, Content Strategy, English, Journalism, Creative Writing, Human Centered Design or other area(s) of relevant focus
• Significant experience in writing digital content writing and editing
• Native fluency in written and verbal English.
• Experienced in managing and collaborating with stakeholders, and comfortable prioritising to meet deadlines
• Excellent communication skills, both written and oral
• A critical thinker who doesn’t shy away from asking the right questions
• A guardian and advocate for customers’ experience
• A keen eye for detail and accuracy

Preferred qualifications, capabilities and skills

• Adept at following processes and you’ve previously worked in a regulated environment
• Experience of working in enterprise-level companies and the tooling used to run projects – Confluence, Jira in particular
• You value being part of a thriving team, and you look for opportunities to add value and make an impact
• You seek to leave things better than you found them, and leave a positive footprint wherever you go
• What you don’t know, you’re excited to learn