EY TechOps - DE-CloudOps CLOUD COMPUTING DotNET 

India, Maharashtra, Pune 

532304491

As a Staff Engineer – .NET & API Support Engineer, you will be responsible for initial troubleshooting, incident resolution, and request fulfillment for applications and APIs built using .NET technologies. This role focuses on analyzing and resolving application and API-related issues, following standard operating procedures (SOPs) and coordinating with product teams when required

Your key responsibilities

• Act as a first responder for issues related to .NET-based applications and APIs, diagnosing problems and escalating unresolved cases to product teams.
• Assist in debugging .NET applications, microservices, and APIs, leveraging ServiceNow logs and error reports to investigate and identify issues.
• Process and complete operational service requests related to .NET applications and APIs, ensuring timely execution as per documented SOPs.
• Support authentication and access controls for .NET applications and APIs, including OAuth2, JWT, and API key management.
• Track and update tickets, document work notes and escalating issues to the appropriate teams as needed.
• Follow predefined SOPs and runbooks to troubleshoot application and API-related failures, performance degradation, and security incidents.
• Work closely with product team, platform teams, and infrastructure teams to ensure smooth resolution of issues and minimal downtime.
• Participate in shift handover meetings, document troubleshooting steps, and update knowledge base articles for .NET and API support.

Skills and attributes for success

• Experience troubleshooting and supporting .NET-based applications and APIs.
• Understanding of API request/response flows, HTTP methods, and API debugging techniques.
• Familiarity with AWS API Gateway for managing API traffic and troubleshooting connectivity issues.
• Hands-on experience with ServiceNow for tracking and resolving application and API incidents.
• Basic understanding of authentication mechanisms (OAuth2, JWT) and security best practices.
• Ability to follow structured troubleshooting workflows, SOPs, and incident management guidelines
• Strong documentation and communication skills for tracking incidents, documenting solutions, and updating knowledge bases.

To qualify for the role, you must have

• 2-4 years of experience in API support, application troubleshooting, or backend services monitoring.
• Exposure to incident management tools (ServiceNow or similar).
• Basic familiarity with microservices architecture and distributed systems.
• Willingness to work in a 24x7 rotational shift-based support model.
• No location constraints.

Must haves

• Programming Language: .NET Core
• Backend Framework: ASP.NET, REST APIs
• API Technologies: REST APIs, OAuth2, JWT
• API Gateway & Management: AWS API Gateway
• ITSM Tool: Any (with preference for ServiceNow).
• Monitoring & Observability: Datadog, Splunk

Good to have

• Cloud Infrastructure Awareness: Any cloud platform with preference for AWS
• Certification : Any relevant .NET certification
• Infrastructure as Code (IaC) Awareness: Terraform
• Basic Database Knowledge – MS SQL/ Oracle/ PostgreSQL
• CI/CD Awareness: ArgoCD
• Basic Messaging Knowledge: Kafka

What we look for

• Problem solvers with a proactive approach to troubleshooting and optimization.
• Team players who can collaborate effectively in a remote or hybrid work environment.
• Detail-oriented professionals with strong documentation skills.

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.