EY TechOps-DE-CloudOps-CLOUD COMPUTING - AWS Infra 

India, Maharashtra, Pune 

290850521

Role Type Aws Infra Engineer

You will serve as the first point of contact for infrastructure-related incidents and service requests, executing standard operating procedures (SOPs), fulfilling requests, troubleshooting AWS services, and coordinating escalations to product teams (L3). This role focuses on ensuring efficient incident resolution, request management, and service stability in alignment with ITSM best practices.

Your key responsibilities

• Provide first-line AWS infrastructure support, responding to incidents and fulfilling service requests.
• Categorize and triage incidents, ensuring proper documentation and assignment in ITSM tools.
• Follow Standard Operating Procedures (SOPs) and runbooks to resolve common infrastructure issues and ensure service continuity.
• Categorize and prioritize incidents, adjusting severity levels as required and reassigning tickets to the correct product team when escalation is needed.
• Participate in shift handovers and team meetings to ensure smooth knowledge transfer and continuity of ongoing incidents.
• Assist in maintaining AWS asset inventory and conducting compliance-related checks as part of routine infrastructure operations.
• Collaborate with L3 product teams for knowledge transfer, issue resolution, and to improve incident handling efficiency.

Skills and attributes for success

• Strong problem-solving and analytical skills for cloud infrastructure troubleshooting.
• Basic knowledge of AWS services, including EC2, S3, IAM, Secrets Manager, and KMS.
• Understanding of networking basics in AWS, including VPCs, security groups, and load balancers.
• Familiarity with incident response and ITSM processes.
• Ability to follow structured troubleshooting guides and escalate issues when necessary.
• Strong written and verbal communication skills for incident tracking and knowledge sharing.

To qualify for the role, you must have

• Experience in infrastructure operations support (L1/L2) with AWS cloud technologies.
• 1-3 years of experience in cloud infrastructure support or IT operations.
• Hands-on exposure to AWS IAM, EC2, networking, and Kubernetes (EKS).
• Experience with ServiceNow or equivalent ITSM tools for incident tracking.
• Willingness to work in a 24x7 rotational shift-based support environment.
• No location constraints.

Must haves

• Cloud Platforms: AWS
• ITSM Tool: Any (with preference for ServiceNow tool
• Networking: VPC, Security Groups, Load Balancers
• Logging & Monitoring: AWS CloudWatch, OpenTelemetry

Good to have

• Containerization: Docker, Helm, Kubernetes (EKS)
• Infrastructure as Code: Terraform, Ansible
• AWS Services: EC2, IAM, S3, Secrets Manager, KMS

What we look for

• Enthusiastic learners with a passion for cloud technologies and practices.
• Problem solvers with a proactive approach to troubleshooting and optimization.
• Team players who can collaborate effectively in a remote or hybrid work environment.
• Detail-oriented professionals with strong documentation skills.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.