Job Purpose
The Sales Engineering team are subject matter experts for Connectivity products and partner closely with sales directors in pursuit of revenue-generating opportunities. The Connectivity line of business includes the ICE Global Network and colocation hosting services in our global liquidity centers.
The ICE Global Network is a purpose-built global financial extranet designed to securely connect customers to a broad ecosystem of exchanges, trading venues and data providers.
Our target customers include banks, proprietary trading firms and financial data vendors.
Responsibilities
- Possess a deep technical understanding of low latency and high availability networking as it relates to market data delivery and exchange connectivity..
- Provide technical leadership to sales engineers, as well as internal and external customers, in the development and implementation of customer solutions.
- Partner with sales leadership to set strategy, achieve business targets and ensure relationships are built across the organization.
- Provide sales opportunity qualification, solution design, architectural diagrams, RFP responses and technical presentations as required to close new business and meet sales objectives.
- Develop close relationships with our clients’ technical teams to ensure a clear and consistent line of communication throughout the pre and post sales phases.
- Educate prospective clients on industry standards and best practices relating to financial and low latency connectivity utilizing ICE Connectivity products and services.
- Ensure all proposed solutions are technically viable, meet the customer’s requirements and provide maximum benefit to our business. Deliver and maintain technical documentation to support customers and support teams.
- Commitment to ongoing learning about infrastructure technologies and key selling points of the business’s products; expertise in ICE Group products, related technologies, market structure and capital markets trends.
- The SE will assist stakeholders to improve the client experience, ensure ongoing satisfaction, and drive profitable sales. Provide internal product teams with recommendations for product enhancements and suggestions on ways to improve GTM.
- SEs spend the majority of their time working closely with their global SE peers, regional sales directors, account managers and product/commercial teams.
- SEs are expected to be adept at multitasking and comfortable balancing fluctuating demands on their time that are driven by their accounts and the ever-changing needs of the business.
- Successful SEs continuously problem-solve and can work both creatively and autonomously to efficiently meet their objectives in the required time frames.
- Overnight business travel may be required; expectation should be, on average, once every three months, based on the needs to the accounts and regions covered.
This role offers work from home flexibility of 1 day per week.
