West Pharma Key Account Manager 

India, Telangana, Hyderabad 

531958105

• Achieve sales and revenue targets through identifying opportunities early in the sales cycle to convert accounts and penetrate existing accounts to maximise the sales revenue for the Company
• Work in collaboration with the National Sales Manager to optimise sales opportunities from customer accounts assigned
• Acquire new customers to exceed sales expectations
• Build and strengthen relationships with key stakeholders and influencers at growth-oriented accounts
• Proactively promote West products and solutions by utilising marketing programmes and providing relevant end-user product trainings
• Manage and build on internal cross-functional team relationships; bring in Technical Customer Support Specialists when appropriate
• Understand customer needs to uncover additional opportunities within accounts across all products and solutions
• Ensure adoption of CRM system and data integrity on CRM
• Develop a trusted advisor relationship with key accounts
• Build and maintain strong, long-lasting customer relationships
• Operate as the lead point of contact for any and all matters specific to key customers
• Forecast and track key account metrics
• Other duties as assigned by Manager

Education Level

Education Details

Required/
Preferred

Work Experience

Experience Details

Required/
Preferred

Preferred Knowledge, Skills and Abilities

• Technical knowledge of pharmaceutical primary packaging would be preferred
• Prior sales experience in pharmaceutical, biochemistry and/or related process industries will be highly advantageous
• Knowledge of pharmaceutical industrial standards will be a plus
• Strong communications and relationship building skills that can successfully translate leads to sales and is able to work collaboratively with internal resources
• Exhibit strong competency in sales process and strategic account planning by regularly achieving business results that accurately mirror or exceed forecast
• Ability to strategically prioritise and suitably adapt and improve on account management approach as and when necessary to focus on successful and profitable “win-win” situations
• Understand customer needs and able to leverage on both West’s product portfolio and internal resources to identify cross-selling opportunities across accounts to create additional value to customers and maximize the Company’s sales revenue
• Proactive in learning more on the West product portfolio and understanding how to differentiate product offerings competitively
• Shows understanding of market trends and the impacts on customers for the assigned geographical territory
• Industry Knowledge and Understanding: Strong understanding of the customer base, considerable awareness and knowledge of the pharma industry
• Experience in B2B business

Travel Requirements

Estimated Amount

Physical Requirements

Job Demand Classification

Additional Requirements

• Must be able to work in a sedentary work environment.
• Must be able to communicate effectively, speak in front of groups, express & exchange ideas and understand direction.
• Maintain the ability to work well with others in a variety of situations.
• Able to multi-task, work under time constraints, problem solve, and prioritize.
• Able to learn and apply new information or new skill