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West Pharma Key Account Manager 
India, Telangana, Hyderabad 
531958105

02.08.2024

Essential Duties and Responsibilities

  • Achieve sales and revenue targets through identifying opportunities early in the sales cycle to convert accounts and penetrate existing accounts to maximise the sales revenue for the Company
  • Work in collaboration with the National Sales Manager to optimise sales opportunities from customer accounts assigned
  • Acquire new customers to exceed sales expectations
  • Build and strengthen relationships with key stakeholders and influencers at growth-oriented accounts
  • Proactively promote West products and solutions by utilising marketing programmes and providing relevant end-user product trainings
  • Manage and build on internal cross-functional team relationships; bring in Technical Customer Support Specialists when appropriate
  • Understand customer needs to uncover additional opportunities within accounts across all products and solutions
  • Ensure adoption of CRM system and data integrity on CRM
  • Develop a trusted advisor relationship with key accounts
  • Build and maintain strong, long-lasting customer relationships
  • Operate as the lead point of contact for any and all matters specific to key customers
  • Forecast and track key account metrics
  • Other duties as assigned by Manager

BASIC QUALIFICATIONS

Education Level

Education Details

Required/
Preferred

Bachelor's Degree

Degree in Science or related discipline

Work Experience

Experience Details

Required/
Preferred

Minimum 8 years (Mgr)

Prior experience working with similar industry or field is highly advantageous.

Preferred Knowledge, Skills and Abilities

  • Technical knowledge of pharmaceutical primary packaging would be preferred
  • Prior sales experience in pharmaceutical, biochemistry and/or related process industries will be highly advantageous
  • Knowledge of pharmaceutical industrial standards will be a plus
  • Strong communications and relationship building skills that can successfully translate leads to sales and is able to work collaboratively with internal resources
  • Exhibit strong competency in sales process and strategic account planning by regularly achieving business results that accurately mirror or exceed forecast
  • Ability to strategically prioritise and suitably adapt and improve on account management approach as and when necessary to focus on successful and profitable “win-win” situations
  • Understand customer needs and able to leverage on both West’s product portfolio and internal resources to identify cross-selling opportunities across accounts to create additional value to customers and maximize the Company’s sales revenue
  • Proactive in learning more on the West product portfolio and understanding how to differentiate product offerings competitively
  • Shows understanding of market trends and the impacts on customers for the assigned geographical territory
  • Industry Knowledge and Understanding: Strong understanding of the customer base, considerable awareness and knowledge of the pharma industry
  • Experience in B2B business

Travel Requirements

Estimated Amount

Physical Requirements

Job Demand Classification

exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to life, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Additional Requirements

  • Must be able to work in a sedentary work environment.
  • Must be able to communicate effectively, speak in front of groups, express & exchange ideas and understand direction.
  • Maintain the ability to work well with others in a variety of situations.
  • Able to multi-task, work under time constraints, problem solve, and prioritize.
  • Able to learn and apply new information or new skill

The job description reflects the general details considered necessary to describe the principal functions of the job identified and shall not necessarily be construed as a detailed description of all the work requirements that may be inherent in the job. West Pharmaceutical Services is an Equal Opportunity Employer.