MSD Patient Support Program Manager PSP – Rare Diseases 

Portugal, Lisbon 

531535320

Job Description

Key Responsibilities:

• Program Development and Implementation: Design and launch patient support programs tailored to the unique needs of Pulmonary Arterial Hypertension (PAH) patients, ensuring comprehensive and impactful support for patients, caregivers, and healthcare professionals.
• Digital Strategy Management: Develop and implement a cohesive digital strategy for the brand’s PAH patient support programs, including website management, social media presence, and digital communication channels.
• Patient Journey Management: Coordinate seamless patient experiences, from onboarding to adherence support, with a focus on addressing the challenges faced by PAH patients.
• Stakeholder Engagement: Collaborate with internal teams and external stakeholders to align program objectives and strategies, especially within the PAH therapeutic area, to enhance patient access and support.
• Data Analysis and Reporting: Monitor program performance, analyze data to identify improvement areas, and report outcomes to leadership to influence patient support strategies.
• Compliance and Quality Assurance: Ensure all programs comply with regulations and company policies, implementing quality assurance measures for high standards of service delivery.
• Patient and Health Care Professonal Education: Develop educational materials and initiatives for PAH patients and healthcare professionals to enhance their understanding of the disease and treatment options.
• Vendor Management: Manage relationships with third-party service providers to ensure high-quality service delivery and contractual compliance.
• Budget Management: Develop and manage program budgets for efficient allocation of resources to achieve patient support goals.
• Innovation: Continuously seek opportunities to improve and innovate patient support services, leveraging new technologies, particularly in the rare disease and PAH space.

Main requirements and qualifications:

• Bachelor’s degree in life sciences, healthcare, business administration, or a related field. A master’s degree or equivalent experience is preferred.
• Exceptional communication skills (oral and written), with the ability to communicate in both English and Portuguese;
• Solid experience in Patient Support Programs (PSP) management or Patient Services within the pharmaceutical industry.
• Experience managing digital strategy development and execution is preferred;
• Experience in managing Patient Support Programs for rare diseases will be considered a plus.
• Strong project management skills with a proven track record of successful program implementation.
• Proven expertise in digital marketing and strategy, including website management, social media, and digital communication platforms.
• Excellent communication and interpersonal skills, with the ability to analyze data and translate insights into actionable strategies.

Current Contingent Workers apply

1st - Day

Budgeting, Budgeting, Budget Management, Business Analysis, Communication, Digital Strategy, External Stakeholders, Health Care, Leadership, Marketing, New Program Development, Patient Care, Patient Engagement, Patient Journey, Patient Support, Patient Support Programs, Personal Initiative, Program Implementation, Program Management, Project Management, Relationship Management, Researching, Resource Allocation, Service Delivery, Social Media {+ 4 more}

*A job posting is effective until 11:59:59PM on the dayBEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the dayBEFOREthe job posting end date.

A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.