JPMorgan Technology Support II 

Portugal, Lisbon 

752342801

As a Technology Support II team memberwithin the Workplace Solutions team, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.

Job responsibilities

• Investigate production code issues with a focus on fast resolution
• Perform and/or assist with code root cause analysis to resolve long-term issues and prevent re-occurrence
• Organize and contribute to incident postmortems. Drive to constantly improve processes
• Provide strong reporting skills, providing key data and metrics to management
• Triage production issues as part of the support team
• Understanding of high-availability, fault-tolerant, scalable, and distributed systems
• Work closely with Architecture and Delivery Teams to ensure minimum issues (bugs, performance, etc.) within the software
• Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members
• Participate in a front-of-the-line team for production issues and their resolution

Required qualifications, capabilities, and skills

• Previous Equity Shares Admin experience
• Experience in Production Support and incident management
• Ability to organize and plan work independently in a rapidly changing environment
• Ability to multi-task and context-switch effectively between different activities and teams
• Experience with Database and Software Analysis
• Strong analytical and problem-solving skills
• Excellent interpersonal skills in handling internal and external customers

Preferred qualifications, capabilities, and skills

• Jira Atlassian software knowledge
• Knowledge of monitoring tools (Grafana, New Relic, Pingdom)
• Logging (Graylog, Splunk, Datadog)
• Incident & Alert Management - OpsGenie
• Development background (ideally in C#)