Account Management
- Implement global Account Activation Markets Activation strategy, methodology and processes at Account level
- Support account strategy working with account leadership and drive global execution of account plan
- Support service line planning activity and account integration
- Prepare and organize account meetings
- Responsible for follow-up on account actions by tracking progress against deadlines
- Support specificaccount activity
- Proactively liase with account team members to drive account initiative
Sales and Program Management
- Assist in managing the annual global revenue planning process with the G360 BDL and GCSP
- Assist in managing select client relationships e.g., procurement
- Own and Coordinate the Client Relationship Management (CRM) process
- Support the account relationship strategy, including support of the global relationship map
- Manage the account pipeline process
- Coordinate the pursuit process for opportunities, working closely with key partners
- Coordinate win/loss debriefs
- Identify EY thought leadership and insights to be shared with the client
Communications and Administration
- Serves as subject matter expert for all information related to the account
- Leverage EY resources to support the account
- Manage Off-shore Account Coordinator/s if applicable – overseeing pipeline management, financial analysis, sales cycle support, client research, plan management
- Provides admin support for meeting scheduling and any other administrative tasks
- Analyse market trends and EY insights to take to account
- Lead connectivity of Account Managers/Coordinators locally and around the Region/Globe sharing best practice across EY account network
Analytical/Decision Making Responsibilities:
- Adheres to the Global Account Management Framework
- Coverage of multiple locations, with different stakeholders/polices in each location to consult with
- Ensures activities align to Regional BD agenda
- Sets and manages expectations with account stakeholders
Supervision Responsibilities
- Delegates relevant processes and projects to off-shore Account Coordinator (if any), supervises and reviews results.
Knowledge and Skills Requirements
- Deep knowledge of account management processes and tools
- Excellent written, verbal, and presentation skills, including strong command of English
- Strategic thinking and analytical skills
- Strong attention to detail and sound organizational skills; ability to manage multiple priorities simultaneously
- Advanced MS Office skills
- Strong teaming skills
- Proactive action items/follow-up, input/ideas and account teaming
- Engaged and active in the Account Activation community
Other Requirements
- As the job involves preparing materials for clients flexibility concerning working hours may be required
Education
- A bachelor's or post-graduate degree (emphasis in Marketing or Business preferred) orequivalent relevant experience
Experience
- 3 + years of account coordination/management or similar relevant experience, ideally gained within a global multinational company
- Professional Services experience preferred but not essential
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
- Proven sound judgment and flexibility in balancing multiple project requirements, tight deadlines, and keeping people and projects moving on schedule, with high attention to detail
Certification Requirements
- Expected to remain current on relevant EY training and curriculum (e.g. Client Experience (CX), Lead Badges, among others