Capital One Title Release - COAF Ops Sr Coordinator Onsite 

United States, Texas, Plano 

530807964

Plano 5 (31065), United States of America, Plano, Texas Title Release - COAF Ops Sr. Coordinator (Onsite)

Responsibilities:

• Candidate will be required to make calls to customers, dealerships, DMVs, and other financial institutions

• Perform necessary and routine research to resolve problems in assigned area

• Track production and quality statistics to meet departmental goals

• Collaborate with supporting departments to execute daily processes and operations

• Complete all assigned work daily and within regulatory time frames

• Execute tasks with a high degree of quality as to not impact the customer experience or dealer relationship

• Provide a world class customer experience with our internal/external customers, and maintain a strong relationship with our internal partners, titling agencies, and vendors by proactively following up on issues and escalating concerns

The Person:

• Excellent organizational skills, time management skills, and attention to detail is a must

• Excellent Customer Service skills

• Ability to manage multiple tasks, appropriately prioritize workflow, and get the job done in an efficient manner

• Professionalism with associates at all levels and with external contacts

• Person must be self motivated and demonstrate the ability to work under limited supervision

• Written and verbal communication skills

Plano, TX- This role is an essential position and requires on site attendance

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 6 months of customer service experience

• At least 1 year of experience using Microsoft Office or Google Suite

Preferred Qualifications:

• At least 1 year of titles or lien placement experience

More Benefits, More Health, More Wealth, and More Life

Capital One believes in encouraging you to fill up your cup and come back fresh. Combine that with above and beyond benefits and you might be onto something.

• Medical, Dental, Vision, Prescription coverage Day 1

• Flexible Scheduling

• Paid Time Off

• Wellbeing offerings such as backup childcare and Mental Wellness support

• Tuition Reimbursement

• Paid Training and Development offered quarterly

• Flexible Spending Account

• Life Insurance as well as Disability

• Disability Insurance

• 401 K and Stock Purchase Plan

- Rich D. Fairbank, Chairman, Founder and CEO

We believe in the Power of one

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.