JPMorgan FX Prime Brokerage Operations - Client Servicing Analyst 

Singapore, Singapore 

530690194

Job Responsibilities:

• Be the end to end owner of the OTC FX trade and support processes, coordinating all aspects of Operations Service delivery/training to the client
• Partner with client to understand business and service needs. Validate client requirements vs service offered and implement support processes in CS
• Review Client specific quality MIS and key performance indicators (KPI), feedback to client and resolve issues.
• Be responsible for managing and maintaining client BAU activity (mainly T based)
• Perform Top Day Client and Desk Trade Exception Capture / Matching (PB)
• Provide end of Day recaps to clients for trades not processed – outstanding issues
• Perform T+1 Client Exception Capture / Matching and trade input

Required Qualifications, Skills and Capabilities:

• Minimum 1 year of experience in Banking Operations / FX Operations / Client Servicing within the financial services industry is required
• Ability to work under pressure with strict deadlines
• Bachelor’s degree or equivalent

Preferred Qualifications, Skills and Capabilities:

• Prior experience with Alteryx and Macro