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JPMorgan FX Commodities eCommerce - Client Service Associate Japan, Tokyo 530601690
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Join JPMorgan Chase's Fixed Income, Currencies and Commodities (FICC) eCommerce Client Service (eCS) team, where you'll have the opportunity to provide exceptional client service. We offer 24/5.5 pre-execution operational support for the Investment Bank’s proprietary and multi-dealer electronic trading platforms, serving a diverse range of clients. As part of the newly formed Digital Client Services, we're reimagining the client experience and unlocking the value in client service. As a FX and Commodities eCommerce Client Service Associate in FICC eCommerce Client Service (eCS) team, you will be responsible for client onboarding, product enablement, technical support and client queries resolution.
• Be responsible for timely and accurate enablement of clients and users onto e-Trading platforms (internal and vendor)
• Provide Training’s and Demo’s to clients of JPM in-house e-Trading platforms
• Participate in regional and global projects with focus strategic reengineering that accelerate our current onboarding queues to meet SLAs determined by the business
• Generate data and information to help aid business decisions and drive management resourcing
• Identify and remediate rapidly for any client issues/queries raised by Front Office, Middle Office, Back Office and/or the client
• Liaise internally to resolve client system access and connectivity issues
Required qualifications, capabilities, and skills
- Minimum 3 years of working experience in Sales Middle Office or Client Services
- Native speaker in Japanese to provide support to the Japanese Market
- Proactive and willing to drive new initiatives and changes
- Good analytical skills, due diligence and attention to detail
- Excellent interpersonal skills, good attitude, and strong communication / presentation skills
- Able to multi-task and work in a very fast-paced environment
Preferred qualifications, capabilities, and skills
- Familiarity with eCommerce space is preferred
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