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JPMorgan FX Commodities eCommerce - Client Service Associate Japan, Tokyo 530601690
Join JPMorgan Chase's Fixed Income, Currencies and Commodities (FICC) eCommerce Client Service (eCS) team, where you'll have the opportunity to provide exceptional client service. We offer 24/5.5 pre-execution operational support for the Investment Bank’s proprietary and multi-dealer electronic trading platforms, serving a diverse range of clients. As part of the newly formed Digital Client Services, we're reimagining the client experience and unlocking the value in client service. As a FX and Commodities eCommerce Client Service Associate in FICC eCommerce Client Service (eCS) team, you will be responsible for client onboarding, product enablement, technical support and client queries resolution.
• Be responsible for timely and accurate enablement of clients and users onto e-Trading platforms (internal and vendor)
• Provide Training’s and Demo’s to clients of JPM in-house e-Trading platforms
• Participate in regional and global projects with focus strategic reengineering that accelerate our current onboarding queues to meet SLAs determined by the business
• Generate data and information to help aid business decisions and drive management resourcing
• Identify and remediate rapidly for any client issues/queries raised by Front Office, Middle Office, Back Office and/or the client
• Liaise internally to resolve client system access and connectivity issues
Required qualifications, capabilities, and skills
- Minimum 3 years of working experience in Sales Middle Office or Client Services
- Native speaker in Japanese to provide support to the Japanese Market
- Proactive and willing to drive new initiatives and changes
- Good analytical skills, due diligence and attention to detail
- Excellent interpersonal skills, good attitude, and strong communication / presentation skills
- Able to multi-task and work in a very fast-paced environment
Preferred qualifications, capabilities, and skills
- Familiarity with eCommerce space is preferred
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