Microsoft CE Field Service Engineer 

Japan, Chiyoda 

530097324

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a CO+I CE Field Service Engineer (FSE).

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I FSE, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

(CE FSE)

Cloud Operations & Innovation (CO+I)CE FSE

Required Qualifications:

• Japanese fluencyrequired– Must be able to read, write and speak Japanese and understanddrawings(Single line diagrams and equipment specifications).Daily verbal and written communication with Japanese native speakers from internal teams and external companies.
• English fluencyrequired– Must be able to read, write and speak English.Daily verbal and written communication with local and international English-speaking partners.
• 3+ years’ experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU)

While not, we also look for the followingPreferred Qualifications:

• Degreeor Technical College certification in mechanical or electrical engineering and/or services
• Experience working on large scaleCEprojects
• Experience with the operation of IT infrastructure (Power management of servers and NW equipment)

• 社内チームや社外の企業から日本語を母国語とする方々との日常的な口頭および書面でのコミュニケーション。（日常業務の30～50％）
• 英語を読み書きができる必要があります。英語を話す社内外パートナーとの毎日の口頭および書面によるコミュニケーション。（日常業務の70～50％）
• 重要設備に関する業務での3 +年の経験。(UPS、発電機、チラー、AHUなど)

)

As a successful CO+I CE Field Service Engineer, your success will be measured by:

Data Center Operations

• Ensures compliance with data center business units and service-level policies.
• Engages withappropriate teamsand resources to execute tasks or projects.
• Manages programs associated with area of responsibility.
• Follows and adheres to safety and security policies and procedures. Reportsimmediatelyany safety or security issues or concerns.
• Participatesin Root Cause Analysis (RCA) process asappropriate.

Service Delivery

• Maximize Critical Environment (CE) availability in conjunction with our landlord partners at our leased Datacenters and to ensureoptimaloperational efficiency
• Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in our leased Datacenters (MOP/SOP/EOP review, RCAs, FMEAs, change governance, and risk mitigation)
• Reduce high-impact and human-error Critical Environment (CE) incidents year over year
• Deliver on cost/energy efficiency initiatives
• Support delivery of the Datacenter’s Emergency Preparedness and Response plans and act as an escalation point for all facilities-related issues within our leased datacenters
• Coordinate, plan, schedule, and supervise CE audits and compliance verification as needed
• Ensure routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity, and SLA monitoring
• Establishand enhance strong working relationships and engagement with our Engineering Groups (EGs), and Landlord partners (including contributing to MBRs, QBRs)
• Work with regional and global peers to share and build best practices across the entire datacenter portfolio

データセンターの運用

タスクやプロジェクトを実行するために、適切なチームやリソースと連携します。

• EHSとセキュリティのポリシーと手順に従い、遵守します。EHSまたはセキュリティの問題や懸念がある場合は、すぐに報告します。
• 必要に応じて、根本原因分析(RCA)

• (CE)の可用性を最大化し、データセンター事業者と協力して、最適な運用効率を確保します
• データセンターの機械および電気機器の日常の運用と保守を管理します(MOP / SOP / EOPレビュー、RCA、FMEA、変更管理、およびリスク軽減)

• ポイントとして機能します
• 必要に応じて、CE監査とコンプライアンス調査を実施します
• 電力/温湿度、およびSLAを効果的に管理および分析するための定期的なレポートを作成します
• エンジニアリンググループ(EG)およびデータセンター事業者との強力な協力関係とエンゲージメントを確立および強化します(MBR、QBRへの貢献を含む)

Data Center Work Environment

• Shares best practices;assistsothers in learning role, process, procedures.

Provides mentorship across data centers for specific.

• objectives.
• Suggests ways for reducing risk of performing maintenance; works with others to accommodate scheduling needs.
• Suggests improvements in implementation based on depth of understanding.
• Contributes to a positive team environment by learning and adopting best practices.
• Contributes constructively during team meetings and in cross-disciplinary collaborations within the service team.

Ownership

• In alignment with management priorities, holds self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service).
• Supports escalation of issues toappropriate owner.

データセンターの作業環境

• ベストプラクティスを共有します。役割、プロセス、手順を学ぶ際に他の人を支援します。
• 特定の専門知識のためにデータセンター全体でメンターシップを提供します。
• ビジネスの関心と自分のキャリアの目標と目的を満たすトレーニングの機会を探求します。
• メンテナンスを行うリスクを軽減する方法を提案します。他の人と協力して、スケジューリングのニーズに対応します。
• 設備に関する経験および知識に応じて改善を提案します。
• ベストプラクティスを学び、採用することで、前向きなチーム環境に貢献します。

• (可用性、安全性、セキュリティ、顧客サービスを含むがこれらに限定されない)について自己責任を負います。