Microsoft Data Center Technician - Onsite Rio de Janeiro 

Brazil, Rio de Janeiro 

529034161

As a Microsoft Data Center Technician, you will develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment under the guidance of more experienced Data Center colleagues. This opportunity will allow you to develop an understanding of our Data Center environment, familiarize yourself with security and data management procedures, and accelerate your career growth in the process.

Qualifications

• Completed High School basic knowledge of computer hardware and components.
• Able to communicate in English in both written and spoken.
• Able to work on site 100% on site in Rio de Janeiro.
• Able to work Wednesday to Sunday from 11 AM to 8 PM.

• Contributes to issue tracking through escalations, asking questions, and seeking guidance on timely resolution of issues from more experienced technicians.
• Participates in daily safety briefings, completes required training aligned to the role and workload including safety training, complies with safety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use).
• Completes assigned tickets efficiently and in alignment with Key Performance Indicators (KPIs) while meeting established Service Level Agreements (SLAs) with guidance from other technicians.
• Complies with security and data management procedures and policies with guidance from other technicians and completes the required security training.
• Maintains a strong client focus to understand the impact of their work when completing tickets and assigned tasks.
• Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.

• Has pride and a sense of accountability for the service quality, completeness, and ownership of the data center facilities.
• and .