JPMorgan Enterprise Client Product Delivery Manager - Payments Vice president 

United States, Florida, Tampa 

528305477

As an Enterprise Client Delivery Manager in Omnichannel & Biometrics, you will work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

Job responsibilities

• Leads end-to-end product delivery processes for our clients including intake, dependency management, release management, product operationalization, delivery, feasibility decision-making, and product delivery reporting, while escalating opportunities to improve efficiencies and functional coordination
• Leads the completion of client rollout activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Accountable for the overall success of all Merchant Implementations into market from the Sales cycle through implementation and into production rollout. Overseeing sales and discovery activities, technical requirements gathering, onboarding and other implementations activities, pilot, and device rollout
• Responsible for all reporting, monitoring and tracking on all project status, tying to printed revenue. Accountable for escalating matters early and often to keep implementations on track to meet the merchant’s expectations
• Lead and drive all components and dependencies associated with the merchant’s implementation including additional components beyond what JPMC is providing. You will be the primary POC and accountable to all stakeholders, including the merchant throughout the product delivery lifecycle

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies
• Strong project and program management with expertise in technical and business project management
• Experienced in customer facing roles and able to efficiently draft up delivery plans and execute effectively with resources within timelines specified and budget

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle, design, and data analytics
• Experience with managing omnichannel payment solutions
• Knowledge in card present and card not present shopper journeys, use cases, fulfillment and onboarding requirements