Microsoft Cloud Solution Architect - Global Customer Success 

Australia, New South Wales, Sydney 

527982143

Required minimum qualifications

• Bachelor's Degree in Computer Science, Information Technology, or related field (or equivalent experience)
• 8+ years of relevant industry experience in technology solutions, practice development, architecture, consulting, and/or cloud/infrastructure technologies.
• Certification in Azure Security or Microsoft 365 Security Administration
  One or more of Industry certifications such as CISSP, CCSP, IAAP, etc.
• Deep knowledge of Security Information and Event Management (SIEM) systems; Next Gen Web Application Firewalls and Secure Web Gateways; Threat detection technologies; Log analysis and Incident Response; Cloud security technologies, architectures and concepts such as Zero Trust, cloud security posture management, cloud workload protection, Cloud code security and Cloud infrastructure entitlement management.

This position requires verification of Australian citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.

Preferred qualifications

• Extensive working experience with Security in the context of Cloud
• Computing: Infrastructure as a Service (IaaS), Platform as a Services (PaaS), and Software as a service and understanding of one or more cloud security standards and frameworks such as CIS, NIST, CSA, etc.
• Experience with managing critical and complex customer situations or incidents.
• Strong interpersonal, presentation, and communications skills and the ability to work with customers at the C-level.

1. Customer Centricity

• Customer Satisfaction - Drive positive customer satisfaction & become a trusted advisor.
• Customer/Partner Insights - Provide feedback & insights from customers/partners.
• Be the Voice of Customer to share insights and best practices, connect with
• Global Security teams at Microsoft, Engineering and Product teams to remove blockers and influence the solution roadmap.
• Land an end-to-end value proposition for Security (i.e., Zero Trust) which spans the breadth of Microsoft Security offerings, and with focus on Threat
• Protection, ID + Access Management and Cloud Security.

2. Business Impact

• Position and deliver solutions that drive Security product usage and develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments.
• Identify resolutions to Customer blockers by leveraging SA subject matter expertise. Deliver according to MS best practices & using repeatable IP.
• Accelerate Business Value of overall Security adoption by improving security posture and ensuring that the solution exhibits “Secure by Design” framework, such as high-performance levels, security, scalability, maintainability, appropriate reusability, and reliability upon deployment.

3. Technical Leadership

• Learn It All – Align individual skilling to team/area demands & Customer Success goals.
• Accelerate customer outcomes - Share expertise, contribute to IP creation & re-use to accelerate customer outcomes.
• Run Architectural Design Session to build a plan for implementing the solution – Governing design in line with customer business goals and their technical environment. Outcome is consensus on solution design and next steps toward production.
• Collaborate and orchestrate with other Cloud Solution Architects and MS stakeholders including FastTrack, partner, and Microsoft Consulting in developing complex end-to-end Enterprise solutions with the Microsoft Security platform.