Red hat Customer Success Architect 

Australia 

784799475

In this role, you will work with our Sales, Services and Partners to provide Technical guidance, support and implementation advice using the Demo platform to showcase Red Hat products and solutions to our customers.

You will also collaborate closely with our Platform and Content architects to ensure high availability and uptime for our Platform and it's contents.

What you will do

• Support enterprise customers implementing automated and containerized cloud application platform solutions

• Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms

• Perform monitoring, alerting, technical reviews and share knowledge to proactively identify and prevent issues

• Gain understanding of our technical infrastructures, cloud infrastructure and offerings and serve as a platform advocate within Red Hat

• Collaborate with the Platform architects, product management, SREs, and cloud hosting teams

• Create documentation on platform issues and technical details on how to resolve them

• Manage and grow user relationships by delivering attentive, relationship-based support

• Work closely with product enablement and marketing teams to support any high profile events organized and supported by Red Hat

What you will bring

• 5+ years of experience in a support, development, engineering, IT, or quality assurance (QA) organization

• Expertise with enterprise cloud solutions like Platform-as-a-Service (OpenShift by Red Hat), containers, Kubernetes, and IT automation (Ansible by Red Hat)

• Competent comprehension of enterprise architecture and strategic business drivers

• Direct experience with a variety of monitoring tools like Grafana

• Ability to manage multiple issues and projects with shifting priorities and timelines

• Outstanding written and verbal communication skills; ability to convey complex information to customers both clearly and concisely

• Experience working in DevOps environments

• Ability to travel for marketing events within the region

The following are considered a plus:

• Bachelor's degree or equivalent in a technology-related discipline, ideally computer science or engineering

• Experience deploying applications in cloud environments

• Experience developing containerized applications

• Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts

• Familiarity with source code management tools like Git or SVN

• Prior experience in a technical leadership or mentorship role