GE HealthCare Lead Service Integrator 

India, Karnataka, Bengaluru 

525961732

As a Lead Service Integrator (LSI), you will be responsible for ensuring on-time delivery of service product features, documentation, training, and service process validation for NPI (new product implementation) and iterative programs for Solutions for Enterprise Imaging radiology & cardiology products globally. Also, on this position you will be involved in the full life cycle of the product(s) from definition to validation and installed base support.

Responsibilities

• Collaborating with product and component engineering teams to build service processes and documentation for seamless installs and servicing in the field,

• Owning product and subsystem requirements related to serviceability and proactive monitoring/diagnosis,

• Defining service process (install, upgrades…) and being responsible for service process validation,

• Defining and validate procedures for field modifications, updates, and upgrades,

• Driving continuous improvement of the service processes to reduce cost, time and improve customer satisfaction,

• Working independently and driving product service deliverables across diverse multifunctional and multi-regional development teams,

• Actively participating in defect reviews to prioritize operations and service improvement opportunities,

• Preparing service training strategies for product service delivery teams, including ERT (Early Readiness Training) in collaboration with engineering teams,

• Identifying and reporting any quality or compliance concerns and taking immediate corrective action as required.

Qualifications

• Bachelor's degree, or equivalent, in Engineering, STEM, or experience in software development related field.

Required Qualifications:

• Experience within Healthcare IT (HIT) or Medical Device industry (must have),

• Relevant work experience in a lead service support role,

• Experience with and/or knowledge of data center and network technologies,

• Experience designing and documenting install and service workflows,

• Experience working with remote global team across multiple time zones,

• Experience working within a QMS (Quality Management System) product development framework,

• Demonstrated problem-solving techniques,

• Demonstrated technical domain knowledge by being current on engineering design principles, architectures and advancements in clinical and engineering concepts and technologies,

• Ability to make recommendations to technical and program leadership to improve the product, process or technologies,

• Excellent communication skills, both written and verbal, including the ability to communicate effectively with both business and technical audiences.

Business Acumen:

• Understanding key cross-functional concepts that impact the organization,

• Ability to business priorities and organizational dynamics,

• Ability to balance the long-term ("big picture") and short-term implications of all decisions,

• Quality and cost driven.

Desired Characteristics:

• Experience working in a Service or Systems Engineering team,
  AWS Cloud Practitioner or similar foundational cloud technologies certification, or ability to obtain certification within 6 months of employment,

• Familiar ITIL 4 frameworks for IT service management,

• General project leadership skills or project management experience and/or certification,

• Design for Reliability (DFR) or Design for Service (DFS) experience,

• Familiar with basics of HL7 and DICOM,

• Familiar with concepts of product privacy and security requirements in a healthcare environment,

• Strong analytical, trouble-shooting skills,

• Customer orientation: self-motivated, self-starter with the ability to work independently and learn quickly,

• Strong interpersonal skills, ability to listen to customer, build relationships, and work under pressure,

• Hands-on approach with regards to installations, upgrades and repairs.

total rewardsare designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.