GE HealthCare Lead Service Integrator 

India, Karnataka 

326522386

Roles & Responsibilities

• Collaborate with product and component engineering teams to build service processes and documentation for seamless cloud resource provisioning, on-prem installation, and related service workflows.

• Own product and subsystem requirements related to serviceability and proactive monitoring of installed products.

• Define commercial fulfillment service processes (install, upgrades) and be responsible for service process validation.

• Define and validate procedures for field modifications, updates, and upgrades.

• Drive continuous improvement of the service processes to reduce cost, time and improve customer satisfaction.

• Ensure service processes are aligned with requirements of GE HealthCare Quality Management System.

• Work independently and to drive product service deliverables across diverse multifunctional and multi-regional development teams.

• Actively participate in defect reviews to prioritize operations and service improvement opportunities.

• Prepare service training strategies for product service delivery teams, including ERT (Early Readiness Training) in collaboration with engineering teams.

• Possesses a level of functional expertise necessary to influence and execute technical and project delivery execution.

• Complete all planned Quality & Compliance training within the defined deadlines.

• Be aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

• Identify and report any quality or compliance concerns and take immediate corrective action as required.

Required Qualifications

• Bachelor's degree or equivalent in“STEM” Majors (Science, Technology, Engineering and Math) with a minimum of 6+ years of experience in technical capabilities.

• Experience with AWS cloud or similar foundational cloud technologies in a support or deployment role

• AWS certification (Cloud Practitioner or higher) or ability to obtain certification within 6 months of employment.

• Experience working on software development core teams, especially in a role focused on service design or operations.

• Experience designing and documenting install and service workflows.

• Experience with process development and documentation using tools like Microsoft Visio.

• Demonstrated ability to make recommendations to technical and program leadership to improve the product, process or technologies.

• Experience with and/or knowledge of data center and network technologies.

• Demonstrated technical domain knowledge by being current on engineering design principles, architectures and advancements in clinical and engineering concepts and technologies.

• Experience working within a QMS (Quality Management System) product development framework.

• dynamics.

• Ability to balance the long-term ("big picture") and short-term implications of alldecisions.

• Demonstrated commitment to quality and delivering complete solutions that solve business problems or deliver ourstrategy.

• Quality and costdriven.

Desired Characteristics

• Experience coordinating documentation content development with developers and technical writers.

• Familiar ITIL 4 framework for IT service management

• Familiar with CRM and ITSM tools: Salesforce.com, ServiceMax, ServiceNow

• General project leadership skills. Project management experience and/or certification.

• Design for Reliability (DFR) or Design for Service (DFS) experience.

• Familiar with basics of HL7 and DICOM messaging

• Familiar with concepts of user authentication and authorization, Active Directory, LDAP

• Familiar with concepts of product privacy and security requirements in a healthcare environment

• Excellent analytical, trouble-shooting skills

• Customer orientation: self-motivated, self-starter with the ability to work independently and learn quickly.

• Excellent interpersonal skills, ability to listen to customer, build relationships, and work under pressure.

• Hands-on approach with regards to installations, upgrades and repair

• Excellent communication skills, both written and verbal, including the ability to communicate effectively with both business and technical audiences.

• Experience working with remote global team across multiple time zones.

• Demonstrated problem-solving techniques.

Inclusion and Diversity

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.