Philips Field Service Engineer 

Belgium 

525520593

Field Service Engineer
Job Description

We’d like to see a person skilled in analysing a problem, being communicative, solution driven and who excels in taking ownership of any problem. Server solutions and system communications are a growing part of our propositions, hence skills and interest for IT solution will be a merit. You will be working mostly in the customer’s environment in the area of Namur-Liège-Luxembourg where the main focus will be on systems and devices within MRI (Magnetic Resonance Imaging).

Your role:

• Executing service activities such as regular Preventive Maintenance (PM), Corrective Maintenance (CM), fault-finding, upgrades and modifications, according to the relevant Philips’ quality standard policies.

• Install MR systems according to standards with respect to quality and installation time, including testing complex networks following stringent real time patient data requirements. (Mainly electronic, but also mechanical, hydraulic and IT interventions).

• To have a holistic view of the system and it´s functional environment, with an eye for functions from both a technical and user (clinical) perspective.

• Responsible for completeness and accuracy of service records with particular attention to test & verification results.

• Timely and accurate submission of service data, job sheets, field problem reports and other relevant administrative tasks as assigned.

• Escalate timely to our Western Europe service support organization.

• Report customer feedback and follow-up relevant assigned quality & regulatory training in a timely manner.

• Be a brand ambassador for Philips Health Systems and serve as company liaison with customer on administrative and technical matters.

• Consignment duty and/or service duty outside office hours if applicable.

• Engage in required product and quality trainings locally or abroad.

You will be a part of:

Our Service Delivery District Wallonia, a Service Team of 18 highly competent Field Service Engineers. Your colleagues have different backgrounds and working on different modalities (CT,MR,IGT,US and Patient Monitoring). As part of the Benelux organization, travel outside main focus area sometimes will be required, consequently willingness to travel is necessary for this role.

You're the right fit if:

• You preferably have a bachelor's degree in Electronics / Mechanics or Electrical Engineering.

• You are familiar with computer tools and office software.

• Good at identifying and maintaining customer relationships and related contacts.

• Independent and service-minded with a logical and methodical approach to problem solving.

• Structured, organized mindset with a high level of personal integrity and self-discipline.

• Fluent verbal in French and English language.

• Home residence located in Namur-Liège.

• Driving license (B).

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