Ebay Director Global Trust Strategy & Ops 

Cuba, Havana 

524541954

What you will accomplish:

Lead the Team:Lead, develop and empower a team of 5+ Trust leaders, building culture, setting goals, establishing standards and achieving outcomes.

Own the Roadmap:Develop roadmaps to achieve both short-term and long-term customer and business outcomes. Define both product requirements and standards and serve as the single-threaded-leader (and coach your team members to do the same) to rapidly bring the roadmap to market. Create the case for change through data, analysis of financial and operational metrics and competitive benchmarking.

Strengthen and enhance assessment, monitoring, testing and goal setting standards and execution excellence. Build sustainable mechanisms to report results and advance issues to internal partners and stakeholders

What you bring – A leader who:

• Brings experience with online and marketplace retail environments
• Inspires a high performing team, delivering results at eBay’s scale
• Sets daring personal and team goals
• Is a strategic leader with vision and a creative problem solver
• Builds and sustains strong partnerships
• Communicates clearly, effectively, and proactively with exceptional listening, written and verbal communication skills
• Aligns executive audiences and the company more broadly to Trust strategy and plans
• Quickly and proactively resolves issues
• Uses data adeptly to build persuasive arguments
• Sees the system, e.g., understands end-to-end Trust experiences, Buyer and Seller needs and eBay business growth objectives
• Acts with integrity

Minimum Qualifications:

• BA/BS with 15+ years of experience in Trust & Safety or relevant product management, management consulting or process improvement
• 10+ years of experience delivering global operations in ecommerce and marketplaces
• 5+ years leading and developing teams of 5+ direct reports
• Experience building and presenting strategies, insights and operational results through data with senior-level executives
• Experience leading large-scale programs (i.e., multi $B), experiences, and products from roadmap to delivery, with expertise in full-funnel and end-to-end user journeys
• Experience successfully leading complex solutions while managing ambiguity and minimizing uncertainty through quantitative insights
• Experience acting as the voice of the customer and channeling many points of view, synthesizing them to drive alignment even in times of friction or disagreement

The pay range for this position at commencement of employment in California, Washington, or New York is expected in the range below.

$160,400 - $254,100

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