Microsoft Principal Service Engineer - CTJ TS/SCI 

United States, Virginia 

524095125

Minimum Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, or related field AND 4+ years technical experience in software engineering, network engineering, service engineering, or systems engineering OR equivalent experience.

Other Requirements:

Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Candidates must have an active TS/SCI and be willing to upgrade to TS/SCI (with polygraph). This role will require candidates to maintain the TS/SCI (with polygraph) clearance. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination.
• Clearance Verification : This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.
• Microsoft Cloud Background Check : This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance.

Preferred Qualifications

• Bachelor's Degree in Computer Science, Information Technology, or related field AND 12+ years technical experience in software engineering, network engineering, service engineering, or systems engineering

  • OR equivalent experience.

• 5+ years technical experience working with large-scale cloud or distributed systems.

• Management Information Systems (MIS), or other industry or product specific Engineering Certifications.

Certain roles may be eligible for benefits and other compensation.Find additional benefits and pay information here:

Microsoft will accept applications for the role until October 10, 2024.

Technical Knowledge

• Maintains advanced knowledge and experience as technology landscape evolves, leveraging industry norms and deep understanding to drive the adoption of innovative solutions across engineering teams working with related products within and across organizations. Provides guidance to others through sharing, coaching, conferences, and other means to drive improvements across organizations.
• Expands end-to-end experience in service and/or system design, interactions between technology layers and components, functions of infrastructure, and dependencies at scale. Takes ownership of service design by driving efforts across the organization to identify, define, recommend, and build optimal configurations of technology solutions with consideration for cost management. Independently adjusts configurations and defines infrastructures to improve the availability, reliability, efficiency, observability, and/or performance of supported products and services. Drives reviews with the engineering teams that develop and/or manage services, identifying opportunities for efficiencies in operations, and sharing learnings and recommendations across engineering teams working on related services across organizations.

• Shares and defines insights, best practices, and standards that can be applied to improve the system, platform, and/or product development and operations across organizations. Continues to develop thought leadership, insights, and best practices through interactionswith industry, cross-functional teams, business leaders, and other resources (e.g., conferences, brown bags, wikis, documentation). Mentors and coaches engineers to help them identify and propose solutions that will have a positive customer/business impact.
• Builds coalitions of support among teams across organizations to accomplish difficult and large-scale projects, holds self and partners accountable for meeting commitments, and achieves scale in their work by enabling and engaging others. Identifies and resolves misalignments in priorities between teams and ensures information is proactively and systematically shared with partners and stakeholders so issues can be resolved, and objectives are met.

Operational Excellence

• Ensures adherence to and implementation of prescriptive guidance for security and compliance standards in alignment with direction from the business and technical experts and consideration for business impact. Works with security and compliance teams to identify and address issues relevant to their services. Identifies patterns of compliance violations and implements automations for prevention. Aids other Service Engineers as needed.
• Leads the implementation of reliable, scalable, cost-effective, high-performance solutions across organizations. Advises on design documents. Owns implementation and rollback plans. Maintains quality checklist and related documentation.
• Responds to incidents during regular on-call rotations, including highly complex issues with major customer or business impact, by identifying the level of impact, troubleshooting, making difficult decisions based on business impact, deploying appropriate fixes to resolve root cause(s), and driving automations for prevention of recurring issues through managing multiple workstreams and/or resources required for incident resolution (e.g., product teams and owners, organization leadership, engineering teams). Drives post-mortems and shares insights related to highly complex incidents and their resolution through postmortem reports and regular review meetings to identify opportunities to adopt similar solutions that can prevent incident recurrence in similar systems, platforms, and products across organizations. Provides incident response assistance to other Service Engineers as needed and develops incident response and resolution guidance.