Microsoft Service Engineer II - CTJ TS/SCI 

United States, Virginia 

163246857

Minimum Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, or related field AND 2+ years technical experience in software engineering, network engineering, service engineering, or systems engineering
  • OR equivalent experience.

Other Requirements:

Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Candidates must have an active TS/SCI and be willing to upgrade to TS/SCI (with polygraph). This role will require candidates to maintain the TS/SCI (with polygraph) clearance. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination.
• Clearance Verification : This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.
• Microsoft Cloud Background Check : This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance.

Preferred Qualifications

• Management Information Systems (MIS), or other industry or product specific Engineering Certifications 1+ years technical experience working with large-scale cloud or distributed systems.Bachelor's Degree in Computer Science, Information Technology, or related field AND 5+ years technical experience in software engineering, network engineering, service engineering, or systems engineering
  • OR equivalent experience.

Certain roles may be eligible for benefits and other compensation.Find additional benefits and pay information here:

Microsoft will accept applications for the role until October 10, 2024.

Technical Knowledge

• Demonstrates experience in service and/or system design, interactions between technology layers and components, functions of infrastructure, and dependencies at scale. Contributes to service design by identifying and recommending optimal configurations of technology components with awareness of cost management. Adjusts configurations and defines infrastructures to improve the availability, reliability, efficiency, observability, and/or performance of supported products and services, with minimal guidance from other engineers. Actively participates in reviews with the engineering teams that develop and/or manage services and shares learnings and recommendations across engineering teams working on related services within their organization.
• Stays current in knowledge and expertise as technology landscape evolves. Contributes to the adoption of new solutions. Proactively seeks opportunities to learn and receive feedback.

Collaboration and Knowledge Sharing

• Shares insights and best practices that can be applied to improve development and operations of the system, platform, or product components and features by participating in design reviews, incident drills and debriefs, and regular meetings, as well as interactions with more experienced Service Engineers and members of product engineering teams.
• Collaborates within and across teams by proactively and systematically sharing information with an appropriate level of detail for their audience. Proactively manages dependencies for their work with others.

Operational Excellence

• Implements reliable, scalable, and high-performance solutions across teams. Contributes to design documents. Owns implementation and rollback plans. Maintains quality checklist and related documentation with minimal guidance.
• Learns and adheres to prescriptive guidance for security, privacy, and compliance standards in alignment with direction from the business and technical experts. Works with security, privacy, and compliance teams to identify and address issues relevant to their services with minimal guidance.
• Monitors and acts on telemetry data and performs analyses to identify patterns that reveal errors and unexpected problems that are affecting the system's availability, reliability, performance, and/or efficiency, with minimal guidance. Develops scripting and/or automation used in monitoring based on observations and experience.
• Responds to incidents during regular on-call rotations by identifying the level of impact, troubleshooting issues, and deploying appropriate fixes to resolve root cause(s). Alerts product teams and owners to major customer impacting issues and escalates resolution of complex and highly impactful issues affecting multiple components or features to other engineers or engineering teams as needed. Shares details related to incidents and their resolution through postmortem reports and during regular review meetings.
• Embody our