PayPal Sr Specialist Voice Customer 

France, Ile-de-France 

523656241

Key Responsibilities:

• Customer Insights Gathering: Assist with conducting qualitative and quantitative research, including customer outreach data and behavioral analytics to understand customer needs, pain points, and preferences.
• Data Analysis & Reporting: Analyze customer feedback and market data to identify trends, insights, and actionable recommendations. Present findings to key stakeholders in an easily digestible format. Candidate should be well versed in metrics such as Revenue, Margin, Payments Volume, Churn and Abatement.
• Product Design Leadership and Collaboration: Work closely with product designers to ensure that customer insights are incorporated into the design process, contributing to wireframes, prototypes, and user flows that align with customer needs.
• Cross-functional Collaboration: Partner with product managers, experience designers, regional and market leaders, and other stakeholders to ensure that customer insights are effectively integrated into the product roadmap and design iterations.
• Influence Product Strategy: Provide recommendations to guide product direction and influence design choices, contributing to the creation of products that meet user needs and align with business objectives.
• Usability Testing: Collaborate on usability testing to ensure that designs meet customer expectations and are intuitive to use.

Skills and Qualifications:

• Bachelor’s degree in a relevant field such as Marketing, Product Design, or Business Management.
• Some experience in customer research, user experience design, or a related field.
• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Strong communication and presentation skills to share insights and recommendations with various teams, including senior leaders, with a focus on creating compelling stories that lead to action.
• Familiarity with working with product design teams, influencing design decisions based on customer insights.
• Familiarity with tools like user testing platforms, wireframing, prototyping, and analytics tools (e.g., Figma, Adobe XD, Google Analytics, Looker).
• Ability to work in a collaborative environment and influence cross-functional teams without direct ownership of the product.

Nice to Have:

• Experience with agile methodologies and working in fast-paced, iterative environments.
• Experience with top tier consulting companies.
• Familiarity with A/B testing, customer journey mapping, and other advanced UX research techniques.
• Knowledge of the product lifecycle and how insights inform product development.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $111,500 to $191,950

Our Benefits:

Any general requests for consideration of your skills, please