Boston Scientific Voice Customer VoC Lead - Europe 

France, Ile-de-France 

439644231

Role Overview & Purpose:

Responsibilities:

• Collect and Analyze Feedback:

• Identify Trends and Insights:

• Measure and driveincreased usage of current VOC systems and tools

• Develop VoC Programs:Create and manage VoC programs, surveys, and tools to continuously capture and analyze feedback.

• Present Findings:

• Regional Focus,

• Generate Insights:Extract meaningful insights from large and complex datasets and systems

Skills and Capabilities:

• Strong Data and Analytical Skills:Ability to analyze large sets of data to derive actionable insights.

• Excellent Communication and Presentation Abilities:Strong verbal and written communication skills to effectively present findings and recommendations.

• Strategic Thinking:Ability to think strategically and align VoC initiatives with organizational goals.

• High Degree of Organization:Strong organizational skills, accuracy, and synthesis.

• Curiosity in Data Mining:Interest in data mining and statistical analysis.

Qualifications:

• Minimum of 5 years of experience in a customer Care, Customer Service, Supply chain or related Roles

• Demonstrated experience in customer experience, VOC or related role.

• Experience working in a regional role is preferred.

• Proficiency in data analysis tools (e.g., SQL, Python, R) and business intelligence platforms (e.g., Tableau, Power BI,..) is preferred

• Familiarity with customer Centricity, VoC tools and methodologies.

• Fluent in English

Location:

• This role is based in Europe and may require occasional travel within the region.

• Any EMEA Hub location is acceptable, but Voisin le Bretonneux, France is preferred.

• Hybrid mode: 3 days in the respective office hub.