Job responsibilities Deliver client service(s): - Supports client engagement teams with benchmarking requests, analysis and insights in a wide variety of processes like Finance, Supply Chain, IT, HR, Legal and Cyber Security
- Serves in an execution role to provide end-to-end benchmarking support including data collection, validation and comparison of client’s data with benchmarks to derive areas of improvements
- Collaborates with the global benchmarking team to ensure program and project objectives are met
Relationship Management: - Supports with maintaining and sustaining relations with key executives
- Works closely with team leads to increase awareness of the global benchmarking service offering with various service line stakeholders
Analytical/Decision Making Responsibilities: - Manages content and data, while maintaining compliance with firm policy (e.g., data privacy, Q&RM, Independence)
- Calculates quartiles and perform ad-hoc queries on database of third party and EY client responses
- Supports development of benchmarking deliverables incorporating insight from content specialist, analytics team and client team
- Participates in quality reviews to ensure highest quality client deliverables
- Works to enhance proprietary dataset by employing wide variety of techniques like client data collection and third-party data evaluation and purchase
- Supports multiple internal initiatives focusing on improving benchmarking efficiency and effectiveness as well as GDS Transformation Zone teams initiatives
Knowledge and Skills Requirement - Customer service skills to support request management and data collection
- Consider various possible courses of action before taking or recommending further steps, when routinely faced with problems that have not been encountered previously
- Demonstrated ability of analytics, insight generation, data aggregation and excel capabilities
- Ability to interact with leaders, stakeholders and staff; strong presentation skills; ability to present to a multicultural audience
- Ability to participate and work effectively as part of a team, including proactive collaboration in a globally distributed environment
- Strong time management, problem solving and organizational skills
- Self-motivated, with strong work ethics; proactive in identifying issues and opportunities
- Proactively promote an inclusive work environment by participating in Business Unit, geography, area or national gender/diversity investment efforts
- Report status of assigned tasks and adhere to Project deadlines
- Demonstrate sophisticated written and presentation skills; communicate effectively with experts and leadership
- Willingness to travel international, if required
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Other requirements (Preferred) - Knowledge of data sources like APQC, CapIQ, Computer Economics, LESG, SSON and others
- Knowledge of additional tools/platforms like Tibco Spotfire, Qualtrics, PowerBI, Excel/Access spreadsheets and databases
: - Approximately 1 to 3 years of professional experience
- Experience in core benchmarking domain and analytics, preferred
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