Job Summary (Primary function)
The Executive Director, Patient Access Services – Dermatology leads the patient access services strategy, development, implementation, and ongoing patient access services operations for dermatology.
Essential Functions of the Job (Key responsibilities)
Leads a team of 9 direct reports responsible for the development & oversight of Patient Access Services for the dermatology organization (potential second line leadership as team grows)
Ensures a culture of engagement with a clear vision for success. Can take complex strategy and direction and ensure team understanding.
A leader within the market access function, bringing value within the Patient Access Services team and across other market access teams. Has potential for broader leadership roles within market access.
Works collaboratively across the broader market access function to bring the best possible results/access for patients.
Responsible for developing and monitoring strategic initiatives that drive patient access to therapy and maximize patient acquisition and retention for dermatology products.
Lead development of customer experience strategy and translate strategy into industry-leading support programs for patients, patient caregivers and HCPs (for example, benefit investigation, co-pay assistance, patient assistance program, field based educational programs, etc.) including self-service digital as well as hub support offerings.
Manage operational aspects patient support programs.
Lead process to evaluate and establish patient hub services and vendor partners.
Lead process and implementation of case management support for designated field teams.
Assess on-going and future needs of Field Reimbursement for current and future portfolio
Lead the on-going development & implementation of adherence programs in collaboration with product strategy.
Design, establish, and manage the reporting of ongoing operational performance analytics.
Oversee budgeting and budget management.
Design, establish, and manage advanced analytics and insights capabilities to provide ongoing market feedback to leadership and the broader organization.
Ensure all relevant SOPs and work instructions are developed and maintained.
Monitor market insights to establish continuous improvement processes- consistently assess and adjust support being provided to patients and HCPs.
Recruit, train, manage and develop staff as required.
Coaches team on the development ensures clear plans with a focus on delivering results.
Liaise with different functions within the company, including Legal, Commercial, Consumer, Medical Affairs, Quality, Patient Advocacy – including in the development of all patient-directed support materials (print, digital, telephonic).
Create internal training, and ensure market messaging, digital presence, and other awareness efforts clearly articulate the features and benefits of dermatology support programs.
Participate in the internal medical legal copy review and approval process for patient/HCP support materials (education, promotion, etc.).
Ensure compliance with applicable laws and company policies in all aspects of program operations.
Qualifications (Minimal acceptable level of education, work experience, and competency)
Bachelor’s Degree required (advanced degree preferred) with 15+ years of experience in the pharmaceutical or related industry with at least 5 years of experience working in patient services / hub services and experience with direct program oversight responsibilities.
Current dermatology, immunology and specialty biologics and product launch experience preferred.
Knowledge in managing various market segments including patient access and reimbursement
Proven leadership, strong interpersonal skills, and excellent written and verbal communication skills.
Ability to work in a dynamic, fast-paced environment.
Ability to think strategically across the full business and to translate strategy into tactical implementation.
Demonstrated leadership, strong interpersonal skills, ability to work effectively with cross-functional stakeholders, and ability to motivate colleagues at all levels to execute on strategy.
Teamwork and leadership skills, including the ability to gain consensus across the US organization.
Results oriented with excellent communication and collaboration skills.
High level of proficiency in Microsoft Office and standard programs (Word, Excel, Power point).
Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to change or modify such duties as required.
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