Amazon Sr Customer Solutions Manager Energy - CSM 

United States, Florida, Miami 

520866205

• 10+ years of experience driving technology initiatives including 10+ years of customer-facing experience delivering technology enabled transformations.
• SCRUM/Agile, PMP, Prince2, PgMP, Six Sigma, SAFe certified or related experience
• Bachelor's degree or equivalent practical experience

At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity. We love people who innovate, use data to make decisions, and can express themselves thoughtfully. We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, self-paced learning, instructor-led training, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
What Will You Do?
• You will take end-to-end ownership of a diverse range of projects and initiatives, interfacing and influencing amongst the other core account groups (Sales, Support, Solutions Architecture, and Professional Services (ProServe)), product/engineering teams, and customer teams
• You will establish a deep understanding of your customer’s business vision, culture and processes, and evangelize AWS services and influence customers to adopt the right solution at the right time
• You will leverage your delivery experience with large scale transformations and help shepherd customers through their stages of AWS adoption solving their challenges through new ideas, tools and mechanisms
• You will serve as the customer’s cloud journey coach and be the voice of the customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams
• You will leverage your communication, program management, technical, operations, and transformation acumen to earn trust with your customer, understand their strategic goals, translate them into executable plans, ensure programmatic governance and deliver successful, often industry changing, customer outcomes on AWS servicesThe successful candidate will:
• Demonstrate leadership ability to gain stakeholder buy-in, communicate confidently at both the executive and team levels and negotiate and lead virtual teams, regardless of geographical or organizational boundaries
• Have delivered transformations for large enterprises with global operations, operating as multi-layered hierarchical organizations with complex stakeholder landscapes and decision-making processes
• Be motivated by the customer’s long-term success, have a mix of technical and business expertise, is data driven and has experience delivering large-scale programs
• Be detail oriented, have excellent problem-solving abilities, and an exemplary communicator. Your technical expertise and operational excellence will influence your decisions and help drive robust customer solutions
• Collaborate with a wide range of technical and non-technical teams, while navigating across geographical and organizational boundaries. Can lead autonomously and steer through ambiguityINTERNAL FACING RESPONSIBILITIES:
Develop the CSM Function: Define and implement scalable standard mechanisms, methodologies, and tools that will be highly valued. This includes working with other CSMs and through internal groups such as Technical Field Communities (TFCs) to develop, curate and distribute knowledge and best practices related to addressing customer vision and strategy as well as accelerating their cloud adoption journey.Mentorship and Career GrowthWe have a career path for you no matter what stage you’re in when you start here. We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Miami, FL, USA

• Executive presence and effective communication skills (active-listening, verbal, written, and presentation) including progress updates, risk management, execution planning, metrics establishment / tracking, presentations, technical content, public speaking and white papers.
• Experience navigating customer organizational structures, developing technology programs, defining milestones, success criteria, resource allocation and on-time delivery
• Demonstrated cross-functional leadership, collaboration, organization, and operations excellence skills
• Analytical, data-driven problem solver who thrives in a dynamic, customer-focused environment
• Technically proficient, able to learn new tools, services, and concepts quickly
• AWS Certification(s) with experience implementing AWS and/or other cloud services
• Experience in working with Financial Services customers
• Versed in Software DevOps and Cloud Operating Models
• Experience working within a public cloud sales organization
• MBA degree or equivalent