Microsoft Software Engineer Manager - DPU Support 

Taiwan, Taoyuan City 

520680938

As a manager for the support and sustaining function within the Data Processing Unit (DPU) group, you will be responsible for building and leading the support team. This would entail building a deep understanding of the DPU architecture and the systems built using the DPU, understanding the end-to-end customer workflows, and building the debugging skills required to troubleshoot field issues. You will be responsible for managing the field incidents, maintain dashboards for active/dormant cases, tracking software/firmware releases and the fixes being carried in each, and collaborating cross-functionally in the pursuit of case resolution.

Minimum Qualifications:

• Bachelor's Degree in Computer Science, or related technical discipline AND 6+ years technical engineering experience with coding/testing in languages including, but not limited to, C and / or Python
• OR equivalent experience.
• 6+ Years previous experience in testing and writing automated tests for networking, storage or server platform features/products.
• 2+ Years of leading engineering support and/or test teams.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• 2+ years supporting products built for internet scale.
• Experience operationalizing cloud workflows for storage and networking products.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Microsoft will accept applications for the role until May 13th, 2025.

• Build and lead the DPU support and sustaining team.
• Understand Azure incident management system and methods and adopt the same for DPU products.
• Guide and help debug field issues. Collaborate cross-functionally and drive debug sessions to arrive at root cause.
• Maintain dashboards of live/dormant cases and KPIs.
• Feedback learnings from field issues back into the engineering dev/test process.

• Embody our and