NICE AI Data Specialist 

United States, Georgia, Atlanta 

520433065

How will you make an impact?

• Serve as the (team) focal point for the development of pre-defined data structures for automated analysis of large sets of CX interactions across all channels (audio, chat, email, social, etc.).
• Support validations of completed and evolving data structures to ensure high standards for precision and recall are met

• Test evolving tools from Research that support the development of the data structures.
• Provide feedback to the Research and Product teams on how we continue to evolve tooling and data integration with CEA products.
• Work with client requirements to understand new requests and how we can or cannot meet them.
• Some team members may work directly with clients as a Subject Matter Expert to discuss data solutions, expectations and best practices.
• Educate field teams (Consulting and Customer Success) on data solutions, definitions, best practices, etc.
• Provide input on the use of developed data models for both Product and Field teams to optimize the use of developed data assets.
• As the Enlighten AI team is focused on Data Innovation, team members may be asked to support other projects, solutions and/or deployments using other Enlighten AI solutions.
• The discussed Research Toolsets are primarily focused on customized topic and semantic modeling components that provide a system driven approach to defining datapoints that mater within CX interactions.
• AI Data Specialists utilize the output of these tools to create a range of datapoints and provide feedback to improve the accuracy and usability of the system’s outputs.
• AI Data Specialists are experts in the data, not the underlying AI algorithms and applications (i.e. Data Scientists).

Have you got what it takes?

• Bachelors degree in Management, Finance, Business Intelligence / Analytics, or a related field.
• Masters degree preferred.

• 5+ years of consultative account/program management experienceand/or
• Experience with use of technology to build and analyze datasets for operational outcomes
• Experience with the development, positioning and quantification of operational recommendations
• Excellent oral and written communication skills in English
• Ability to create and deliver polished presentations using Microsoft PowerPoint to different levels of audience
• Ability to multi-task and meet deadlines when supporting requests that create competing priorities
• Ability to develop and maintain good working relationships with cross-functional teams
• Ability to communicate comfortably across all levels of corporate structure
• Ability to work with sales executives and assist with opportunities as subject matter expert
• Demonstrated ability to take the initiative and work in a self-directed manner
• Ability to thrive in a changing environment

You will have an advantage if you also have:

• Experience in Management Consulting

Individual Contributor