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MoonActive Tier Technical support 
Israel, Tel Aviv District, Tel Aviv-Yafo 
5203875

04.07.2024

We’re looking for an experienced
Tier 2 Support

Responsibilities
  • Investigate & Resolve technical issues escalated from Tier 1 agents.
  • Investigate and identify patterns that are causing issues in the system by analyzing data sets, reading system logs, using dashboards, and debugging tools.
  • Be the point of escalation between Customer Support and R&D.
  • Work closely with the production team and technical support (Tier 3) to solve technical issues.
  • Provide comprehensive information regarding technical issues with our products.
Requirements
  • At least 1 year experience as a Tier 2 Support (or similar technical role).
  • Strong SQL knowledge with experience in querying large, complex data sets.
  • Excellent problem-solving and root cause analysis skills.
  • Multi-tasker, self-learner, proactive and a team player.
  • Ability to comply with tight deadlines and self-prioritize.
  • Advanced knowledge in Excel.
  • English - excellent written and verbal communication skills.
  • Experience with system log analysis and REST APIs - Advantage.
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