SolarEdge Technical Service Specialist- Tier 

Israel, Tel Aviv District 

879256339

Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems.

You will respond to phone calls, emails and chats in a fast and service orientation manner, by explaining and resolving technical situations to non-technical individuals.

By joining us, you’ll have the opportunity to troubleshoot and support various hardware & software configurations and run appropriate testing & diagnostics, provide our customers with a professional support and interface.

What you'll be doing:

• Act as the first point of contact, interacting with customers using multiple support channels (phone, email, chat, CRM)
• Provide technical support, troubleshooting and diagnosis of SolarEdge's products (inverters, optimizers, monitoring portal etc.) By using vast knowledge – product schematics, data stored in knowledge base and other sources of information
• Document all information and activities and upload it into the CRM
• Resolve technical issues using SolarEdge's tools (according to permission level)
• Escalate unresolved cases to the relevant tiers
• Work with Customer Service Logistics to validate authorization for the release of parts needed to resolve problems encountered by customers
• Participate in team meetings and collaboratively work with overseas colleagues to resolve customer complaints.