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You are responsible for
- Accept and validate sales order by checking references and validating relevant information. Chase in case un-availability of order is seen and update the order based on provided delivery proposal, where needed select proposed alternatives and update order status
· Create sales orders manually as well as monitor automated created sales orders, supported by various channels (including return flow)
· Confirm sales orders to customers.
· Focus on the flow that is not touchless and one -time-right (unhappy flow) to make sure these orders are fulfilled.
· Solve root causes of non-touchless flow in a quick and efficient way by getting in touch with the right person
· Reporting on order receipts and order status
· Responsible for the administrative flow of all types of Sales orders from order intake to sales recognition.
· Managing sales orders up to delivery to 3PL/forwarding.
· Screening of complex orders (specials) regarding technical content and commercial correctness.
· Managing specials, combined shipment, missing or dead on arrival.
· Monthly reporting of order receipts, deliveries, sales and stock levels
· Coordinate customer inquiries. Responsible to create or coordinate the creation of the documents which are required for import in the destination country
· Responsible to release customer billing as requested by the market finance and create customer facing documents which meet local fiscal and legal requirements on time and first-time right
· Managing 3rd Party Purchase Orders: PO creation, deliveries and quality related activities
To succeed in this role, you’ll need a customer-first attitude and the following
Our hybrid working model is defined in 3 ways:
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