Philips Order Manager 

India, Haryana 

519816303

Order Manager

You are responsible for

- Accept and validate sales order by checking references and validating relevant information. Chase in case un-availability of order is seen and update the order based on provided delivery proposal, where needed select proposed alternatives and update order status

· Create sales orders manually as well as monitor automated created sales orders, supported by various channels (including return flow)

· Confirm sales orders to customers.

· Focus on the flow that is not touchless and one -time-right (unhappy flow) to make sure these orders are fulfilled.

· Solve root causes of non-touchless flow in a quick and efficient way by getting in touch with the right person

· Reporting on order receipts and order status

· Responsible for the administrative flow of all types of Sales orders from order intake to sales recognition.

· Managing sales orders up to delivery to 3PL/forwarding.

· Screening of complex orders (specials) regarding technical content and commercial correctness.

· Managing specials, combined shipment, missing or dead on arrival.

· Monthly reporting of order receipts, deliveries, sales and stock levels

· Coordinate customer inquiries. Responsible to create or coordinate the creation of the documents which are required for import in the destination country

· Responsible to release customer billing as requested by the market finance and create customer facing documents which meet local fiscal and legal requirements on time and first-time right

· Managing 3rd Party Purchase Orders: PO creation, deliveries and quality related activities

To succeed in this role, you’ll need a customer-first attitude and the following

• Minimum 3+ years of experience in Order Management.
• SAP experience with t-codes and various reports
• Excellent communication skills
• Customer Billing and Inquiries
• Customer Service Orientation
• Logistics Fundamentals
• Order Fulfillment and Shipment
• Problem Solving Techniques
• Inventory Management
• Sales Orders

Our hybrid working model is defined in 3 ways:

The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.