Microsoft Order Management Manager 

India, Karnataka, Bengaluru 

55380924

Required Qualifications:

• Bachelor’s degree of Commerce, Business Admin or related AND experience in order management, customer service, or a related field OR equivalent experience.
• Proficiency in order management software - Oracle R12.

Preferred Qualifications:

• Demonstrated practical knowledge of the Microsoft Office Suite.
• 4+ years people management experience.

· Lead, manage, and mentor a team of order management professionals, fostering a collaborative and high-performance culture.

· Oversee the end-to-end order management process, ensuring orders are processed accurately, efficiently, and in a timely manner.

· Act as the primary point of contact for order-related escalations and customer inquiries, addressing any issues or concerns promptly.

· Develop and implement strategies to streamline order processes, reduce errors, and increase operational efficiency.

· Work closely with cross-functional teams including sales, customer service, logistics, and finance to ensure seamless order fulfillment and resolution of issues.

· Monitor and analyze order data and key performance indicators (KPIs) to identify trends and areas for improvement.

· Work with global stakeholders to ensure that commitments are met & that overall Service Delivery Performance is continually enhanced, meeting or exceeding the customer expectations. The measure of success is achievement of SLA performances agreed

· Measure and improve Delivery performances through regular reports and dashboards

· Manage the first level escalations

· MANAGER should have the knowledge of Project Orders, Metered Billing, BSA, ability to read through contracts, Quotes, PO, Month ends, Quarter close activities.

· Drive continuous improvement initiatives using Lean, Six Sigma, or other methodologies to enhance the order management process.

· Finally, MANAGER should maintain effective operational contact with all parties involved in delivering any aspects of OM so that the customer’s confidence increases in regards of the data/work and Own the end-to-end service delivery processes

· Willingness to work in shift timings of 5:30 PM to 2:30 AM IST