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Apple AppleCare Fraud Investigations Investigator Korea & English Singapore 518869074
19.09.2024
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Description
- Participate in project management and user acceptance testing (UAT) processes. - Leverage internal resources and analytical research for resolutions.- Monitor trends in transaction errors and analyze reports.- Handle enterprise level agreement enrollment and support external and internal escalations.
Minimum Qualifications
- Proficient in Korean and English (required to support Korean market)
- Minimum of 3 years of experience in customer service role
Preferred Qualifications
- Experience with working with fraud prevention roles preferred
- SAP Knowledge preferred
- Ability to collaborate with peers, managers and business partners cross-regionally
- Extraordinary attention to detail in case management, follow-up and follow-through
- Target oriented and can deliver results on time
- Strong organizational and multitasking skills
- Creative problem-solving and analytical skills
- Comfortable working in a queue-based environment
- Strong interpersonal skills with key strengths in professional collaboration
- Resourcefulness and effective research skills
- Ability to find opportunities for process improvement and develop solutions that target root causes
- Flexible and willing to take on new roles, assignments and responsibilities as needed
- Resilient and self- motivated to work in a dynamic environment to achieve time commitments
- Motivated to develop the role and add to the success of our organization
- Makes space to listen, learn, and amplify diverse perspectives and experiences
- Actively seeks out opportunities to champion and celebrate inclusion and diversity
- Ability to work between the hours of 7:00am to 7:00pm within a 7-day work week, including holidays, with additional flexibility during high volume times of the year
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