Applied Materials MD Customer Engineering 

Singapore, Singapore 

518418817

KeyResponsibilities/Qualifications

• Provide leadership to the staff to ensure all customer installation, repair and maintenance activity is performed in compliance with Company policies, business processes and quality standards.
• Requires both effective management of daily activities and development of process improvements to address any identified deficiencies.
• In concert with the Region Finance Team, responsible for annual budgeting and monthly forecast updates for operating expenses and capital expenditures.
• Must build strong working relationship with regional peers, particularly those in Engineering, Marketing, Human Resources, Business Services and Finance, to ensure alignment on daily operations and strategic initiatives to achieve common business goals.
• Develop and maintain standards, procedures, and operational processes for the department that meet or exceed industry standards.
• Stay knowledgeable of competition and important emerging technologies and standards. Establish a culture of innovation and continuous improvement, always challenging the team to find new ways to improve the customer experience and drive improved business performance.
• Develop the departmental management team, building their capabilities as individuals and as a team, and preparing future leaders for additional responsibilities.
• Develop a strong working relationship with Divisional and Corporate functional leaders, ensuring alignment with Company's standards and objectives, and providing input and feedback on field operational challenges and support needs.
• Provide strategic direction to maintain and improve customer trust while achieving long term Company growth and business goals.

Skills, Knowledge, Experience & Education

The ideal candidate will have the following:

• Preferred, BA/BS in Engineering or Business/Operational Management
• 7-10 years of progressive functional experience, within a complex global company. At least 5 - 7 years as leader/manager of a Field Services OrganizationStrong Business and Financial Acumen
• Strong communications skills displayed through effective written communications, both technical and non-technical, and the ability to present in a manner of influence and impact
• Displayed ability to apply knowledge of business and the marketplace to advance operational goals and objectives.

Other Suitability Factors

To succeed in this role requires aand
temperamentthat includes:

• A very mature individual with the right balance of confidence and humility.
• Process oriented while also strongly developing and relying on interpersonal relationships across the company
• Ability to connect equally well upwards, downwards and sideways in the organization
• Self-motivated and driven towards excellence
• A high level of EQ to be able to manage across a large team with significant diversity
• Ability to distinguish between and prioritizing urgent and important issues
• Situational awareness and complex decision-making ability appropriate for the situation

Bachelor's Degree

15+ Years

Full time

Assignee / Regular