SAP SAP Concur Audit Client Services Specialist French 

Czechia, Prague, Prague 

518036958

The position requires outstanding customer service and communication skills, knowledge of audit and system configuration.

What you'll do:

• Collaborate with various stakeholders, both internal and external.
• Manage and support assigned clients with incoming T&E audit queries.
• Build and maintain client relationships via call, email and face to face.
• Configure clients audit profiles to enable the audit team to audit accurately.
• Provide configuration support for updates identified after the on-boarding has occurred.
• Work with the Implementation Project Manager assigned to timely on-board new clients to the audit service.
• Create Audit dashboards to provide the client with an insight into their audit usage and to highlight exceptions flagged by the Audit team.
• Analyze and identify opportunities to improve the SAP Concur Audit service.
• Supporting management with client escalations.
• Participate and engage in team meetings.

What you bring:

• Fluency in French and English (other languages would be beneficial to the role).
• Experience with Audit functionality.
• Experience in system configuration activities.
• Experience in customer facing roles
• Strong verbal and written communication skills with the ability to follow through on requests.
• Effective knowledge of customer care techniques and processes.
• Exceptional analytical and listening skills.
• Able to adapt and be flexible to high pressure situations.
• Proficient in HMC, Service Work Bench, Salesforce, Ms Office Tools

What you can expect

Yearly bonuses, sick days paid and sick leaves fully refunded, flexible start/end of working hours, contributions to the pension/life insurance, meal vouchers, holidays 5 weeks, educational courses, coaching and mentoring opportunities, free massage, cafeteria plan, free fitness studio, generous shares program, etc.

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